High Frequency Wireless — Local services in Alaska

I highly recommend not doing business with High Frequency. I took my iPhone SE to them thinking the decent reviews proved they were a good business to take my phone to. My iPhone randomly displayed vertical lines on the screen and the screen wouldn’t work where the lines were. I take it in and they think it’s the screen. Weird cause the phone has been babied and in a case it’s whole life and never cracked. They tested it and confirmed screen issue. Alright no big deal $89 bucks to get my phone good as new, boy was I wrong. I received my phone back to discover my Touch ID was not working I went to settings to try to figure it out and saw that my stored finger prints were no longer there. I call them and they said “they will take a look at it”. Brought it back in and they said it will take a day or so so they provide me with a loaner (iPhone 3G which didn’t even have internet access or iMessage) I realized that I didn’t want that loaner so I rescheduled to have them do it on a different day early morning. Fast forward about a week I take my SE back and they take it apart to look at it. They say that they “can’t fix it” and “it’s something to do with the motherboard it must’ve stopped working upon impact” funny cause the Touch ID worked PERFECT before they touched my phone and I never dropped my phone besides a gentle drop on carpet or something like that (no rough drops) I requested the owner, Dan, and he pretty much said the same thing and refused to fix HIS MISTAKE but they gave me half my money back on the screen so $44.50 back. They must’ve known they messed up my phone to give me half my money back. I just wanted my phone back to normal. Take my advice and NEVER enter this establishment. They seem nice but it’s all a front. I’m only dealing with the apple store from...

Phone troubles can be a headache. There is always hectic lines, limited service, and the unlikely hood the issue will be resolved on the spot unless an appointment has been made. In the midst of breaking my phone in the hospital trying to change my sons diaper, I was pretty much content to not having a phone for a little bit lol. In the midst of monitoring newborn naps and 200 diapers later, I stumbled across High Frequency from customer recommendation and my own research. The words used to describe this company is an understatement in juxtaposition to what I have portrayed. The staff is always kind, professional, knowledgeable, and seem to bounce around to make sure nobody feels abandoned in the store. The products sold are top quality as many of my friends are still pleased til this day that I sent them over. The biggest thing about them that stands out to me is OVER THE TOP service. An employee understood my situation, that I wouldn’t be able to come back for a while due to taking care of my newborn and I came into the store an hour before they closed. They brought me my phone fixed in brand new condition. Dropped it off to me! Something they didn’t have to do, but shows they are about being above and beyond for all of their customers. I am forever grateful and will respect high frequency at all times....

Wading through the reviews of non manufacturer repair shops around Anchorage can be tough, a fair number of shops seems to be quite shady or questionable.

So when I needed my phone repaired which is at the heart of keeping my business moving I was very hesitant as to where to take it. And having a Google Pixel it is hard to find shops that service Google phones.

I landed at High Frequency based on Google reviews and am super happy with that choice, when I walked in I was greeted warmly, the shop is clean, organized and well lit. The repair was cheaper than I had seen online through the manufacturer. The staff was very communicative on how long the repair would take, what the steps of the repair would be. Joe Donahue, the owner, even went as far as to offer me a loaner phone while High Frequency would have my phone for repairs. Which I was blown away by. He also offered to allow me to come into the store on a day when they were closed for inventory to pick up my device.

If you need a fix or repair, High Frequency is the shop that I would take it to, they'll have my business for any future...