Books-A-Million — Attraction in Asheboro

Super annoyed with this place. Went in this morning to buy a few books as I always do and spent around $60 dollars. When checking out, the lady behind the counter told me that because of my purchase today it qualified me to get 3 free magazines. So me being the person I am, I circled 3 magazines that I would have some sort of interest in and slid the paper back to the lady. She then asked for my address to send the magazines to and again assured me that they were FREE. So as I’m get home I glance at the slip that was given to me about the “3 free magazines for 2 months”, I see in fine print on the back stating that the card that was used at my transaction today was going to be used to run for each magazine prescription...seriously???? She never told me that I would be charged for my “free” magazines...called the store and the lady said she couldn’t help me. That I would need to just look in the mail and call and cancel...super annoying when someone lies to you and tells you that something is free. So now for the next 2 weeks I’m going to have to be checking the mail constantly and making sure my card hasn’t been ran for something I didn’t even want...ugh. Aren’t you supposed to notify people of the possibility of their card being used for future transactions???????? Won’t go back to this...

I haven't been to this Book store in a year due to the covid out break. The reason for this visit was to find a specific current wood working magazine that I had seen at a barbershop & wanted to try & find that issue. Changes to the store was the removal of benches by the magazine racks at the back of the store where a person could sit while looking through a magazine or book. The magazine racks along the far wall were extensive & had an excellent selection of magazines but I was unable to find the specific magazine I was interested in. I did browse through the store products, which I always find satisfying and find 2 Star Wars book marks that I bought for less than $5. I went to check out and there was a sign at the normal check out location that said to go to the coffee shop for check out. I proceed to do this & there appears to be only 1 employee there taking care of the entire store & coffee shop. The whole time I am in the store, there are no other customers present. Possibly a result of the lack of availability of people during this time of covid, that appears to be affecting all businesses. The employee/cashier is friendly & courteous. I enjoyed my visit even though I did not find what I was looking for. I plan on returning here soon & recommend this...

Went to the Asheboro store to get a coffee. Stood there a few minutes. Girl sitting to the right of the coffee bar looks at me a couple of times. Another customer comes behind me and waits a bit and asks me if anyone is there. And I said I’m not sure there is no sign that says closed. I looked out back. No one was there. The lady behind me asks the girl at the table and she says she works there and looks at her watch and says she will be open in 20ish minutes. I asked her . “You mean to tell me you saw me standing here, why didn’t you say something. Or have a sign” Her answer “Because I’m on my break” Pathetic customer service. She could have told me instead of letting me stand there. That kind of attitude and work ethic makes me wonder how good of a job she would have done making coffee. All she needed was a sign to communicate and no one would have even known she worked there. I love your store, and you deserve...