The Cherry Blossom Salon — Attraction in Atlanta

TLDR; didn’t like my color (way too dark) they refused to fix it despite their policy listed online, told me off on the phone for asking for it to be fixed. Not worth the $300 you spend.

I came here for my second time recently. I came in with icy blonde hair and left with brown (100% not what I asked for). My stylist and I looked at a reference picture I had on my phone, multiple times, during my appointment to make sure she understood what I wanted. I’m sure the colorist did her best, so I will not be mentioning her name to bash her (plus, she is a super nice/cool person), but it came out super dark and not at all what I wanted.

I tried to see if I could adjust to the color, since I don’t like complaining. After 3 days, I just didn’t feel like myself. Per their website they will “be happy to correct it (the color) with no additional charges” if you “are having challenges with your cut or color”. I emailed them and told them I was having a hard time adjusting to it and it felt too dark. I received an email back telling me, essentially, too bad that’s what you asked for. I called them and spoke with Vanessa, the manager. I explained to her that I showed a picture that we referenced about 5-6 times during my appointment so there is no way I asked for this. I tried to explain that I was just asking for what their website says they do. I assumed they stood by their work.

Vanessa proceeded to yell at me and tell me off. She said she heard me ask for this (though she was not there that day multiple people had told me). And that they did what I asked for so they wouldn’t fix it. I explained to her what their website said and said I wasn’t complaining about the stylist, that it was just darker than I wanted and I would like it to be fixed. (My boyfriend heard the conversation on speaker phone and told me not to go there because with the way the MANAGER was speaking to me, they would retaliate and totally mess my hair up). After 10 minutes of her yelling at me, I asked to speak with the owner. She told me the owner wasn’t in so I asked if she could call me tomorrow. Vanessa goes “yep” and hangs up on me.

5 minutes later the owner called me. She told me, just as Vanessa did, their website is wrong. They don’t fix your color if you don’t like it. They will “only fix it if your hair is pink or green”. What?? I tried to explain where I was coming from and how pink, green, or brown, it shouldn’t make a difference. Eventually she ended up telling me I could have my money back.

They don’t stand by their work, if your hair doesn’t come out the way you want they won’t fix it. I have never spent $300 on my hair just to be yelled at, told I’m wrong, and tough luck.

Definitely will not be returning here. There are more affordable salons in the area that will do what you want, and fix it if you aren’t satisfied.

Update!!! Owner called me very quickly after I posted this review. She yelled at me the whole time, expressing her frustration with my review. She wanted me to take it down. She told me that because she refunded my money the situation was done and I shouldn’t post my review. She said that she was going to respond and say I am lying, I told her I would post text message screen shots between us to prove I’m not- to which she said “please don’t.”

Be very careful doing business here. I have a feeling there aren’t many bad reviews because she has people...

I wanted to love it. I booked for a Balayage online, brought my inspiration pics with me, super excited. I’m no stranger to hair color or salon services, and intentionally picked a salon that seemed high-end, certainly the prices reflected that. The online booking required a significant deposit, which I happily paid, and then I was emailed a receipt with my remaining balance.

All that was good!

Then, when I arrived I was handed a release form, which I also am familiar with many salons using- but this on had a total on it $30 higher than my email. When I inquired about this, I was talked down to like I was stupid. They asked if I would rather have my hair all orangey without a glaze… that a glaze is automatic and required with all Balayage services. I asked why if it was required and automatic on all Balayage services why the cost wasn’t reflected in the booking… the receptionist said she would talk to the owner and see what they could do.

To be clear, I was not hurting for $30, but it seemed like shady business practices to me. When you’re charging around $300 for a color service, I expect a little more professionalism, I suppose.

I gave them a chance to make it right.

The owner did nothing.

The owner was in the building but did not talk to me. It wasn’t busy. There were maybe 6 clients total the whole time I was in there, 3-4 stylists working.

The rest of the release form was low-end trashy. Nickel and dime charges- if we need more bleach, we will charge you.. if we need to mix more color we will charge you… if we need to do a strand test we will charge you. We absolutely do not do refunds, please sign and date.

So, I paid the extra $30. I took care of my stylist as it wasn’t her fault.

I will never be back.

I will not spend my hard earned money in an expensive salon that lacks general appreciation for clients, with an owner who can’t take 30 seconds to talk to an unhappy client.

I would have paid $400 for a great experience with no complaint and would have left a...

I wasn't going to write a review, but I want to warn people about this salon. I don't believe their google review rating is real. Read the 1 star reviews.

I was very clear on the phone that I had a bad haircut last spring that I'm trying to transition out of. I was unknowingly put with a stylist who was so green she could barely talk in the consult. The salon was filthy. My hair is orange. I came in with dark golden blonde wanting the same color, maybe a bit lighter and covering the gray, and now it's orange. They offered to let me come back in for an additional treatment at no cost, but I really don't think my hair will take another color treatment of any kind without becoming damaged. Plus, I don't want to have to come back in after spending 2.5 hours there. The cut: she trimmed 1/8 an inch off the bottom, and trimmed my bangs. During the consult, I'd told her I'd like a thick layer from the bad cut last year to be cleaned up and blended into the hair a bit more, but she didn't even touch that section. I also told her I liked my longer pieces on the edges, and she cut them off. The wispy pieces that were left are so thin because of the way they were cut that they just frizz out. I told her I didn't like it and she started stammering and offering to fix it, but really couldn't clearly say what she was going to do. When I spoke to the manager, she said I could come in again with another stylist. I had already spent 2.5 hours there. I don't have time to go in again. I told her I didn't think it was fair to pay for a haircut when all she did was cut off a tiny bit from the end and give me a bang trim. She refused to remove or reduce the charge for the "haircut."

Overall, I paid $200 for orange hair that wasn't cut. If I could give this place 0 stars I would. I've never been so unhappy with a salon and a stylist.

Don't believe the reviews. This is not...