Best Buy — Attraction in Baxter

Staff are robots and very under qualified to be in customer service. 1 month ago, went into Baxter Best Buy with $3500 to pay a bill. Told me limit was $3000. Kind of a bummer but made sense. Then they had to do a double count. No sweat, a mild holdup because they have to do a double count to make sure. Totally understandable and glad they did a double count. Today, sent my son in with my card and $1000 cash to pay bill. REFUSED to take payment because they needed ID. Did I mention when they told me 3.5k was too much and they had to do a double count that they NEVER asked for ID?

Don’t bore me with your reply that it’s policy blah blah. Your store, your employees and your management team are extremely inconsistent. I was specifically told by a female manager some time ago that ID were not exactly mandatory. She provided me with a business card and her name and intruded me to mention to staff that it’s not necessary. She was a sweetheart and I bought 2k worth of stuff that day.

It’s always these low level brown nosers eager for advancement that are impossible. I’ve shown ID a very long time ago and they barely even look at it. No swipe, no validation, just a peek followed by no official authorization that they have in fact seen an ID. Completely ridiculous and impossible to deal with staff that have the frontal cortex of a 9 year old. Not being able to pay a bill and having someone else do it with no success is pitiful. What about customers who have others running for them because they are immobile? Ever think of that?

Here’s the best part, Went dozens of times to make purchases ranging from $20 to $5000. Never, NOT ONCE have I ever been asked for ID to use my card to buy something. NEVER. So I can spend 5k on your store and be anyone I want but when I want to give money to you I need ID? Give me a break for all that is holy. This is obnoxious.

Your so called intermittent policy is useless and only serves to make a very simple task way more difficult than it should be.

In closing, a short message to Best Buy staff and management. IF SOMEONE COMES IN PRETENDING TO ME ME AMD WANTS TO PAY ON MY ACCOUNT, LET THEM !!!!!!! Oh wait, how often does that happen? Exactly, NEVER. Your policy...

Was excited to make my first big appliance purchase through Best Buy. My wife found something to price match and the staff at Baxter helped greatly, unfortunately the fridge was on backorder. So we agreed to wait a month. Best Buy corporate or call center called day prior to confirm delivery. The day of they call to cancel. Something about the order being reprocessed and it was not at the warehouse. Tried to negotiate potentially getting another model or driving to pick up at another store but that didn't work out. Tried customer service and they referred me to the Baxter store. The sales associate tried looking into it further and mentioned he spoke with management but there was nothing that could be done, so we rescheduled again. Two weeks later I get another call to confirm and this time the day prior the Baxter store has to cancel because the warehouse did not put it on the truck (or who knows!). Same round and around with the best answer being delay delivery once again. Can't believe this, not the sales associates faults, but this is nuts. And management nor corporate have stepped up. Starting to think if you use the "price match" the idea is to mess with you so you cancel the order you found a good deal on...that's a bit of a stretch but given being a customer for years wish my first appliance purchase went smoothly or helped us out a bit more.

-Mike

Update 10/7/16 I get an automated call today that they are cancelling again!!! Can nothing be done?! This is 2.5 months and now 4...

Let me start off by saying you should have the option to give a no star rating. I have never experienced such pathetic customer service as I have at Best Buy. How do you run a store with such ignorant/poorly trained employees?? I had a legitimate issue with a product I purchased. When I talked to Chelsea & Cory they accused myself & my husband of lying about our problem. They refused to admit any wrong doing when the store was completely at fault. I am so disgusted with our experience I will NEVER do business with ANY Best Buy again. It is completely ridiculous that there are other businesses in town that have just as poorly trained employees as Best Buy, but if you have any return/exchange issues these other businesses bend over backwards to help you out. Any time I have needed any kind of assistance at Best Buy it has always been like pulling teeth to find anybody & when you do find help you are treated as an inconvenience. I could be wrong, but the last time I checked the customer is the reason you have a paycheck. I am not the only one who has had diffulties with Best Buy's shoddy customer service. It is truly really sad when you tell somebody that you have to do a return at Best Buy & the first thing out of their mouth is "oh good luck with that. It's going to be a nightmare." Fortunately my last experience will definitely be my last experience at Best Buy & I will do my absolute best to make sure every person I encounter...