Sky Zone — Attraction in Biloxi

Seriously reconsider taking your kids here. We brought our 5-year-old nephew for his birthday and had our 14-month-old son with us as well. Our nephew was very excited to go down the big slide and went for that immediately. For whatever reason, there were no employees at the top of the slide to make sure the kids can access it safely, which is crazy because the last "step" before the slide is a 16" high metal ledge with no rails or padding. There were two employees talking to each other, not paying attention, at the zipline and one at the trapeze (both of which have large cushioned areas below them). My nephew fell trying to climb up to the slide and started screaming. After 30 seconds of trying to get the employee's attention, one of them finally went up to check on him and brought him down to me. He had a cut on his leg about an inch long and was actively bleeding. When I asked about a first aid kit, the employee pointed towards the entrance and walked away. I brought him to my wife and asked another employee near us for the first-aid kit. He returned with a single band-aid. By the time I got back from the first aid kit with gauze, antiseptic wipes, and the proper size bandage, his cut had already bled through the first bandage. After he was taken care of, I asked to talk to the manager, Garrett. We had been there for less than 2 minutes when he got hurt, and I was obviously not going to let them go back and play, so I asked if we could just get a refund. Garrett told me that, despite being the general manager, he was not authorized to give refunds and I would have to wait for a third-party company that deals with "issues like this" to contact me at a later date. I asked for the number for said company and Garrett said he did not have it. When I asked further questions, Garrett changed his story to "he's not supposed to give refunds", then it went back to him not being able to at all. I asked who I could speak to, and he said the owner. When I asked for the owner's contact info, Garrett refused on the basis that "they don't want their contact info being given out". Garrett did offer to give me his business card though, so I could contact him. When I asked how that would help, because I was talking to him right now, he just looked confused. I asked if there was anyone else I could speak to and I was told no. Then Garrett offered to "try" to find the contact info for the unnamed third-party company that might contact me later. After waiting 20 more minutes, I contacted the non-emergency number for the local police, so there would actually be a report of the incident and it wouldn't all disappear as soon as I left. Magically, as soon as I mentioned calling the police, not only did Garrett remember that he had a district manager, but the district manager authorized him to process our refund. It's very telling that as soon as police are mentioned, they're able to fix things quickly to avoid any reports being made. I would also like to add that nobody employed there seemed to have any first aid/EMR training and nobody stopped to clean the steps or even see if there was still blood on them. They do make you sign a waiver before letting you in, but they can't waive all liability by having someone sign a form, and even if they could, it wouldn't...

BEWARE of being mislead if you upgrade your jump from one day to a month pass. My husband took our 4 year old jumping during the summer, and the staff who helped him talked him into purchasing a month pass for $2 more which was a summer special price. We’ve only taken our son to a jump park a couple times, but that seemed like a great deal so he said yes, AFTER asking if this would be a reoccurring charge for a membership or if it was just for the month. He was reassured it was just for the month. NOPE! Little did we know we’ve been charged $35 monthly ever since for a jump park we’ve been to TWICE (the day he was talked into the month pass and one more time a week after). I am very disappointed the manager was unwilling to do anything for us when my husband questioned the charge in person today. I’m posting this as a warning ‼️ for others in hopes it will help others make an informed choice when you pay for a month. It’s not just ONE month. They will continue to charge you, and they do not care they’re taking your money. Shame on you, manager, for providing poor customer service. The jump park itself is nice, but being fooled and lack of accountability from staff and manager are...

I GOT LICE HERE!! I went here for my little brother’s birthday party and a few days later found multiple nits in my hair, which is saying a lot as my hair is very short. Luckily we caught it early and was treated with lice shampoo you can get over the counter, but I will not be returning! Place is very cramped, and while it looks like there’s a lot to do in reality for your kids there’s like only a few things older kids can do that isn’t a standard jump pad. Not only that but they close a bunch of stuff down for “cleaning”, so don’t expect too much more when that’s happening. If you really want to bring your family to a trampoline park (and don’t want them coming back with lice) I recommend going to Mullet Hop...