Zales — Local services in Biloxi

My wife's wedding ring was purchased at a Zales in Puyallup, Washington back in 2004. Last week (14 years after purchase) a prong broke and one of the diamonds fell out. She found the missing diamond and I brought the ring, the loose diamond, and all the original paperwork to the zales in Biloxi. I was not expecting much in terms of warranty for a 14 year old item and was actually bracing myself for a negative experience. However, I arrived and was helped by a very friendly and professional young lady named Katie. Katie needed some information from the original receipt but was having trouble because the receipt was so faded from age. Katie spent 20 minutes on her computer patiently looking up old phone numbers and addresses in an effort to find my original purchase in "the system." After a great deal of effort on her part, she found the purchase and also identified that I purchased the extended warranty for this ring. Upon discovering this, Katie immediately informed me that the ring would be covered by the warranty and will be sent off for repairs at no cost. She even printed out new copies of my receipt and warranty information in case I need them in the future. Katie truly went above and beyond what I expected. I thanked her for doing so much on my behalf and she replied, "your welcome, I just try to treat others how I want to be treated." Wow! Katie gets it! Zales, hang on to Katie and personnel like her, she is the reason I keep my business with zales when making purchases in the highly competitive...

CORPORATE PLEASE READ!**

We were casually wasting time in the mall and wondered our way right into Zales. She found the ring of her dreams. I seen that special glimmer in her eyes, so I wanted to punch some numbers. I remembered our 3 year anniversary was coming up so this could be a extraordinary gift. The ring was right above what we wanted to spend, but I would do anything for my Wife. This is where the amazing team of Dianne, Natasja, Alona and Andrea came into to help us out. I actually had my kids with me. The staff kept my 6 year old and my 1 year old entertained with coloring books and orange slices while we sorted out the financing portion. They did not give up on us, as we took about 3 hours to close a deal. At the end it was a mission success and my wife couldn't be HAPPIER.

Thanks to the Zale's Team. You guys...

Horrible customer service. My boyfriend and his friend went today and were very rude and passive aggressive towards them. Because the budget was not to their expectations their entire attitude flipped, went as far as saying that “if I were your girlfriend i’d want you to buy the ring now and propose to me and get it resized later” and along with directing him to a wedding band that didn’t match whatsoever to then turn around and say “well if you want one that matches then increase your budget” in a very loud tone. This is insane, his friend also was going to set up a payment plan for a necklace that was going to his girlfriend and as he was setting it up he had to go and look for his routing number. The lady with him had scoffed and said “how do you not know your own routing number”. How is their...