Planet Fitness — Attraction in Bloomington

I joined in June 2021... I'm part of the pre-dawn group, arriving very early in the morning. There's a core group of us each day (5-6 days a week) and there's a good sense of community amongst the members at that time. The first 6 months were great. The club was clean and well maintained. There was an occasion that I reached out to the Regional manager regarding questions and sharing observations and they returned my message in a timely fashion. However, right about December/January it seemed like things kinda fell apart. soap in the rest rooms not filled, stalls without any toilet paper (the stalls have room for two of the mega huge rolls), gym area looking dingy... gave it a bit to settle knowing that there had been some staffing changes, but sadly it's not. Now in addition to the cleanliness, there are starting to be repeated maintenance issues... for example, one shower was out of order for two weeks (this particular shower is out of order pretty consistently), by the following week the locker room was down to only one shower working, and a bathroom stall that was out of order. And, then when all three showers were finally back to working, one shower was without a shower curtain for over a week rendering it pretty much useless. One day a couple of weeks ago between the time of my arrival and 6am, someone had smeared some kind of brown substance throughout the locker room... it wasn't a matter of someone walking in with something on their shoes as it wasnt on the floor as you walked to the locker room, and it was as I said smeared on the locker room floor, the raised bench, a chair, the wall. There have also been times when non-members are allowed to walk in to sleep on the couches or use the locker room. My intension is not to be uncompassionate... just that if one of the missions of Planet Fitness is to support this population in our community, it should be made clear to the members. I am present at the 6am change of staff and I honestly see the staff who come in at 6 have to deal with things not addressed by the earlier shift (these individuals have had to wake up people on the couches, clean up the stuff that was smeared all over the locker room, etc.). I understand being short staffed (my profession relies upon hiring and maintaining many staff, so I get it), I'm actually pleasantly surprised by the number of staff this PF has. I have shared issues that have arisen with the staff present, typically as I'm leaving. I understand that the response "from the owner" will suggest that I reach out to the club manager. My significant other whose been a member for many years recently tried to contact the club manager on a couple of occasions about the cleanliness and never received a response. They then reached out to the regional manager, who did respond. My goal is not to pin anyone against the wall but to share observations. The club has been great and has great potential and I am hopeful it will get back...

PRO: It was convenient and inexpensive. Equipment (or alternatives) were almost always available.

CON: When I went here regularly, some equipment was chronically broken. There was also a clear choice by many not to wipe down equipment which, COVID aside, has always been nasty gym etiquette - nobody needs staph.

But really the main issue is they are completely incapable or unwilling to fix billing issues. After trying to close my account for summer, I was told I could freeze it instead so I could keep coming the rest of the month and just not get charged the two months I was away for research. If I wanted the freeze lifted early, I'd have to come in and talk to them. I got billed anyways and couldn't get responses to emails to fix it (I was out of reliable cell range). Once I got back they told me they'd credit me those two months to the next two months. Instead, I got billed again. When I went in to fix it, they said there was "no way" for them to keep track of whether it actually would be fixed or not so I would need to repeatedly check back to make sure I wasn't billed again. As if we live in a time without post it notes or calendar reminders or... basic office procedures to follow through on customer service.

I opted to cancel my account immediately until this was resolved and asked for a refund of the now 3 months I was charged but did not use services. I was told that I was billed because I kept coming in for the month I'd paid for after signing the freeze contract. The contract clearly shows no partial refund intended for that month and that only two months would be frozen, not three. They said the franchise can't approve any refunds and everything has to go through corporate. After numerous repeated calls and emails, I was told it was confirmed that it would be refunded. Surprise - it never was. No response to emails. Corporate says all refunds are in the franchise' hands and they can do nothing.

To be fair, people had warned me this was likely to happen with their billing but I decided to give it a chance anyway. Definitely a mistake -...

Creeper alert: there are two men who come in weekday mornings between 7-9 who are not there to work out. One has long grey hair and grey beard, the other has very short cut grey hair. They like to plant themselves on the floor of the stretching area and sit there learing at the women who are working out or stretching. Three weeks ago - before the Harvey Weinstein news broke, I might add - I went in there to stretch out, the room was very busy, and I had not choice but to put my mat beside these guys. Long hair guy says to the short hair guy, "you looking at what I'm looking at?" and short hair guys says "yeah". Long hair guy says "You could bounce a quarter off of that thing". The "thing" he was referring to was a young lady who was stretching out in the room designated for stretching. I was furious, picked up my keys, and went up to the desk to report the behavior, then stomped out of there. I assumed the staff would deal with it. However, these guys are still at the gym, and as of this morning they were doing the exact same thing. When I got to the stretching area they had been there sitting on the floor for at least half an hour, not stretching. The staff has been alerted about these two but allow the behavior to continue? You say this is a no intimidation, judgement free zone but then you allow these men to sit there and judge the young ladies like cattle at the 4-H fair? Isn't that intimidating? It is creepy and disgusting, they are at least 30-40 years older than the women they are targeting. Everyone has a right to leave their home and go out into the world to do their thing without this type of harrassment. Why have policies if you aren't going to do anything when someone...