Chinatown - Jaho Coffee Roaster & Wine Bar — Restaurant in Boston

In Boston's increasingly crowded craft beverage scene, Jaho Coffee Roaster & Wine Bar attempts an ambitious fusion that simultaneously hits and misses the mark, rather like its automatically over sweetened matcha lattes.

This establishment's identity crisis is both its charm and its challenge. By day, it's a spacious coffee shop with artisanal brews served in Instagram-worthy pink cups adorned with whimsical designs. By night, it transforms into a wine bar complete with craft cocktails and an impressive spirits collection that would make a dedicated mixologist nod in approval. The "Matchatini" – their signature marriage of matcha and martini, epitomizes this dual/multiple personality.

The space itself is a study in modern industrial-meets-cozy, with soaring ceilings, wooden architectural elements, and pendant lighting that grows more flattering as the sun sets. The refrigerated display case offers an extensive selection ranging from tiramisu to quinoa salads, though one wonders if perhaps a more focused menu might serve better than trying to be all things to all people.

The coffee program shows promise, with house-roasted beans and skilled baristas, but stumbles on details: that pre-sweetened matcha latte feels like a decision made for operational efficiency rather than customer preference. The wine and spirits selection, however, is thoughtfully curated, suggesting someone behind the scenes really knows their Burgundies from their Bordeaux.

Suggested improvements: Offer unsweetened matcha as the default, with sweetener optional Streamline the food menu to focus on what works best Consider separate day/night ambiance adjustments (lighting, music) to better distinguish the coffee shop from wine bar experience Add table service after 5 PM to match the evening concept

For now, Jaho remains an intriguing experiment in beverage fusion that's worth watching, particularly after dark, when the club-like atmosphere finally aligns with its ambitious concept. Just remember to specify "unsweetened" when ordering...

I have never had a worse experience. You walk in, and it’s very confusing as to where you order. There are 2 small Laptops where the orders are taken, but this is not obvious. So I walk over to where the barristers are doing their jobs, and nobody makes eye contact. When I finally got somebody’s attention, I asked to order coffee. Some dude with an attitude directed me back to the inconspicuous laptops. When I made a comment about how confusing the place was, he took it like a personal insult. Couldn’t understand why it would help to have “order here” signs. He told me that I was “making it difficult for him to serve me”. I just wanted coffee. I ordered a dark roast and a mocha chino. I actually got a medium roast. No mocha chino. Dude was so busy being offended by my confusion that he couldn’t even get the order right. Should he really be in this business?

Meantime, my husband is ordering us breakfast bagels. There are no prices on the order board. We got “ smoked salmon” bagels with the tiniest amount of smoked salmon, lots of tomatoes, a bit of lettuce, and cream cheese for $10 apiece. Had to take off some of the cream cheese. Would have appreciated 2 slices or more of smoked salmon for that price. Prices on the order board are pretty much the way other places do this. Forget the surprise. Forget this whole place. Attitude from baristas No value for the food. Wow. Thanks, Boston. No...

JaNo!-I know some 7 year olds who run their business better than this"company". One of the worst customer service experiences that I've ever had! This chain has a nerve to have opened up several of these locations across the city. What they need to do is slow down the rapid growth scale and spend some time& money investing in basic customer service- I think that I still have some old Peter Drucker books around that I can send them, they need it! I was sent in circles to several different locations, as some of their employees don't really know or understand their products and business.after those failures, I then attempted in vain to reach out to their customer support team. Initially in attempting to reach the store directly-was met with a store phone mailbox that was full on several attempts and just hangs up on you.Then I moved to their "live chats" with customer service, which was equally as frustrating. in both cases, the support people were non effective and just stopped responding during the chat (is this real life?) The owner(s) of this 'company should be ashamed and embarrassed, I definitely will not be coming back and will be sure to spread the word on this experience. Thank goodness for Starbucks! I looked up the owner of this side show, he should be appalled. Cant imagine they'll stay in business long with...