The Void — Attraction in Brattleboro

I have really complicated feelings about this place. On the one hand, my tattoo artist was very kind and did great. On the other hand, I had a very poor customer service experience.

When you are receiving a tattoo, (whether it's a Friday the 13th flash design or not) - it's going on your body forever. If you want to omit a few lines (like, say, the number 13 beside the design) you as the customer should be able to do that. I have been to eight different shops for Friday the 13th flash sales, and have never before had an issue with this request.

I waited in and around the shop for today's sale from 9:30am until 4:30pm when they were ready to tattoo me. I told the artist that I did not want the number 13 included, and was told they couldn't change the design. I asked them to just omit the number, as it would save them time, ink, and effort. I even offered to double the tip in exchange for the omission of the number. The artist asked the manager for permission to omit the number, right in front of me, and he was pretty rude about it, saying "that's the point of the sale" and "if he doesn't like the design, he shouldn't have picked it".

The artist apologized and I agreed to get the tattoo, because I already had paid for the toy I donated to attend the event, took the day off work, and spent HOURS waiting in the shop.

The manager's attitude really soured me on this place, and I will not be coming back. It's a shame because the rest of the employees were chill. I just don't feel comfortable going back to a store that doesn't respect or care for their customers enough to make a tiny accommodation on something that lasts on your...

My piercings are fine, but I didn’t have a great experience ordering jewelry through the void. They were very difficult to communicate with, the shop owner would ignore my Instagram messages while being active daily and then say she “couldn’t find my Instagram”, and they had my money for quite a long time before I received my jewelry. I put a deposit down on a very expensive piece of jewelry for my friend in November and she said “it should definitely be here by Christmas!” But I didn’t get it until LATE MARCH. I also came in to ask about a piercing bump that kept coming back for MONTHS, and Alli told me it was “probably just a zit”, I had to see my doctor to get actual advice on how to treat it. Throughout all of this I just felt like they hated dealing with me, even though I loved the shop and was always kind to them and happy to be there, and I have spent upwards of $1,000 there.

It seems like they keep a clean and professional piercing environment and did replace one of my pieces of jewelry for free (when it fell out the day after they pierced me with it, I’m guessing it wasn’t put in properly) maybe just be nicer to...

I placed an order last night for a complete setup at The Void. Within ten minutes I received a phone call from Micky, one of the co-owners apologizing profusely for their actual stock not matching website stock bc of a glitch. This wasn’t a problem because Micky texted me on his personal cell so I could send him a list of what I needed to order. He then went through his inventory and provided visuals of what was available for what I needed. We chose this 8.5 Alien workshop deck with independent trucks, Bronson bearings, 53mm Bones Wheels, necessary hardware, and some grip tape. He also special ordered a few other things I needed that weren’t in stock. I was able to pick up my order today. Micky and Alli at The Void rocked on customer service. It’s the best I’ve ever had anywhere! If you live in the area or even if you don’t you’ve got to check out “The Void!” They are a real deal local shop going an extra hundred miles so to speak for every customer! You will be so happy you chose this place just like I am!!! As long as I am in New England this is...