Apple Brea Mall — Attraction in Brea

The overall experience was somewhat clouded by working with guys that were very nice but acted too smart for me. I am educated and a software developer for many years. So, the grade school communication skills were a little too much for me. I actually felt patronized by one of the guys there (can't remember his name). So, much so, that I ended up working with another "genius" who was much better.

These guys obviously know their stuff. And, they have protocol to follow. But, after visiting them once and then returning home to follow all of their instructions including backing up and erasing everything on my iPhone 5S to return it to factory new condition, I returned only to really be at square one again. Since I was dealing with new people, we went through all of the same things again just to arrive at the same conclusion. My very expensive iPhone 5S would not hold a charge and yet their diagnostics said everything was fine. Even as we wiped the phone clean again and watched as it went through 2% of battery every 15 minutes while sitting empty and alone with zero activity on their counter. Comment from the Apple Genius, "we can't prove that it's losing battery since our diagnostics say it's fine". I suggested that he just watched it decline by 4% in less than 30 minutes when it's advertised to last 250 hours in standby mode. Seriously. The phone died within two hours if I used it at all. And, it was still under warranty!!!

They did offer to replace the battery for free as an accommodation. I shared with the manager that I was just going to go buy a new phone because I really didn't have time to keep messing with this. They were 100% sure it was related to software or apps that I must have loaded even though we restored the phone to factory settings and erased EVERYTHING that was on it. He then suggested that with the new phone that I DO NOT RESTORE my backup. So, lose all my pictures, texts, videos, and apps. That would be the only way that they could be sure that it wasn't me. Crazy right!

Long story short. I took the new phone. Did not restore anything and left it on my counter all night. Battery went from 20% to 19% while I slept. Very cool. I restored ALL of my stuff this morning including every app and every setting. All 13,000 texts. All 1,000+ pictures. Everything. Phone has run perfectly all day. Battery declined barely as expected. Everything back to normal. And, a big shout out to Eric (manager) for dealing with me long enough to do the right thing. I've heard about battery challenges with iPhones forever. And, now can confirm them. I just wish that Apple would be a little better at working with their valued and long time customers instead of having their "Genius'" talk down to them.

Still believe in Apple. And, love...

These place was mess agents are compused Customers are waiting for very long times , place are not organized need more professional agents needed to work here . I bought all kinds of apple products here and now I told them not buying anymore due they gave me hard time here . I waited more than 2 hours and still waiting to someone to help me . All agents here are just walking around r and talking to each other’s Managers are not doing their job . ( Michael and the other Lady ) This place was a nightmare. I won’t be back here again .

This was my follow up on this reviews I had 2 apple products both need attentions to help me to get this working spending good money for this brand name apple that day I went to La Brea nothing was done there wasted my time . When I got home I did tried again to see if the providers phone company can do something for me but they were telling me just the apple can only resolved the issues I am not giving up to have this product fix and I will not follow the suggestions of one of the apple agents that look into my devices that he wanted me just to buy another apple phone again . Went home upset.

So , what I did called apple support over the phone and they did help me , to get re-cover the information that I needed for the devices to be able works again but I had to wait 2 days and the other one was 30 days . So I waited for 2days to see if I got an answer from the apple support recovering the information that I do I needed to able works the devices

Apple 6 plus and apple 4S . even do this are old they are still good conditions just the informations that I don’t have anymore, and this was good brands names and it will last forever to use peoples knows was very good products . Why would I buy a new one ?

And for your informations NOT only just apple support or apple technician can assist me for my devices . There was store at downtown LA does fix all types of phones I went there and this place was small not too many products to sell to the customers . the workers was 2 young Mexican lady’s very nice and friendly they took care of me II just mentions the issues of my devices and the technician was not at the store at the moment . But the Lady’s got me a prices for my devices and to come the next day to pick up my devices . The prices of my devices to make it works was affordable and the services was super excellent . if anyone had same issues with your apple devices I will recommend to this store . My devices are working properly again .

Store was at 7th street and WestLake only store for phones ( I forgot the name of...

o Apple Customer Support Team: this is a complaint from an unpleasant experience I as a customer had today 5/27/2024 while receiving in store trouble-shoot support at apple brea mall location. My appointment confirmation at 2:30pm PST. Upon my initial discussion with the technician about my iPad’s lightning connector housing’s (charging port) spotty connection which I suspect requires either a cleaning job done or perhaps replacing of the charging connector on the device, without having even turned on the device or test it with a different charging cable, the technician came to a definitive conclusion that my iPad has reached its life span and needs to be replaced. I was confused about this quick determination with the device functioning normally otherwise but was then assured by the tech that instead of repairing, I would need a new device. Having heard of this, out of curiosity I asked him what would be the residual worth of the device with it carrying this charging port connection issue and was told that the current value of my otherwise function device would be $0. I was abit shocked by how quickly and how casually this man, as a professional tech working for Apple, was to come to conclusions about issues brought to his attention without even having turned on the device or doing any testing whatsoever about it. I hesitated abit and asked for his further support to inspect the connecting port (housing of the charging connector) as it would only make sense to have the d ice fully inspected with the both of us already sitting at this troubleshoot appointment but was immediately told that I had to go back online and book for a new servicing appointment, then bring back the device on that new appointment to do any further testing at all. This has made me suspect Apple’s professionalism with allowing such an employee on staff. Obviously I already booked for my appointment and came to the appointment, but having only received verbal confirmation that my device is broken to a point of carrying no repair value anymore, any further discussions are also being denied by this man and I had to search for help from scratch. This determination by the tech was every bit unprofessional as a joke and reflective of the employee’s irresponsible characteristics . I highly suggest that Apple takes immediate action to either give serious training to this employee or simply remove this person from the staff to avoid further damage to the credibility and...