Tractor Supply Co. — Attraction in Calimesa

I recently visited the Tractor Supply store in Calimesa, California, to purchase a camping propane bottle for a gas burner, and the experience left me deeply dissatisfied due to the conduct of one of your employees, Jason. His behavior toward both me and other customers was unprofessional and, at times, outright disrespectful.

For instance, the gentleman in front of me, who was purchasing dog food, was subjected to unnecessary and inappropriate comments from Jason. He continuously harassed the customer about perceived oddities within the store, which were irrelevant and uncalled for. After the gentleman had completed his payment, Jason inexplicably delayed his departure for almost 10 minutes, only to then ask if he intended to use a discount code or coupons that could have saved him over $40. Asking about discounts or coupons after the transaction was finalized not only wasted the customer's time but also demonstrated a lack of competence and consideration for customer service.

When it was my turn, Jason's conduct was equally frustrating. Upon scanning my propane, he requested to see my ID. When I inquired why it was necessary, his response was vague and dismissive—he simply said, "Well, this," while gesturing ambiguously toward the register screen. This lack of clarity was both confusing and unprofessional.

When I asked if he needed to scan my ID, Jason shrugged again and proceeded to scan it multiple times, visibly growing irritated with the machine’s inability to process the transaction as expected. Attempting to assist, I offered to provide my birthdate to expedite the process. However, Jason dismissed my help, stating he didn't trust the information I provided and insisted on verifying it directly from my ID.

To make matters worse, Jason began asking intrusive questions, such as whether I truly resided at the address listed on my ID. This line of questioning crossed personal boundaries and felt entirely inappropriate, especially given the nature of the transaction—a simple propane purchase.

Overall, the encounter lasted over five minutes, and throughout, Jason's demeanor was apathetic, dismissive, and antagonistic. Whether his behavior stemmed from personal issues or a lack of proper training, it created an incredibly negative impression of your store.

This experience has made me seriously reconsider visiting Tractor Supply in the future. If purchasing something as routine as a propane bottle means enduring this level of harassment and inefficiency, I would rather travel 20 minutes out of my way to avoid a similar experience. I hope this feedback helps you address these concerns to improve the quality of service for all customers at your...

The storage manager (fork lift driver) was rude to me. I drove 1000 miles and call before that I will come at 4:30pm. They answer with that ok. When I came again someone answer by phone “we are on our way to unload you”. At 4:50pm they told me finally that everybody who is responsible for unloading already left. The person by phone allowed me to stay overnight in my semi truck and told me that they will be able to unload me at 5am. At 5 am I unstrapped my load. That manager told me that I have to give a line to another truck that has appointment. I moved truck. After that truck was unloaded I came to check when they will be able to unload me, because I have just 8 pallets and have to go because I have another appointment and this is Thanksgiving busy time. I got answer that they strictly work from 8am to 5pm. It is ok. I waited until 8am. I was unloaded. And it is look like ok, because I can understand that they left yesterday a bit earlier, and doesn’t want to unload me until 8am. I understand that. But why she called to broker and complained??! About what?!!! It is insane. Unprofessional. And rude to the person who drive for you 1000...

I want to take a moment to highlight the exceptional service we always receive from Joyce at Tractor Supply. She is truly a gem and an absolute pleasure to talk with every time we visit. Joyce consistently goes above and beyond to ensure that our experience is not only smooth but also genuinely enjoyable. Her kindness and thoughtfulness shine through in everything she does. She takes the time to help us find the best deals and always keeps our best interests in mind. Whether it’s answering questions, providing guidance, or ensuring we get discounts where applicable, Joyce’s dedication to excellent service is unmatched. Her positive attitude and willingness to go the extra mile set her apart, and it’s clear she genuinely cares about her customers. Tractor Supply is incredibly fortunate to have someone like Joyce on their team. She’s the reason we keep coming back, and we’re grateful for all...