Park Port Canaveral Cruise Parking — Attraction in Cape Canaveral

Like the other post from Lisa, we had a terrible experience with this company. It first started when we showed up to park and be taken over to the ship Disney Fantasy. Disney said to arrive at 10:45 and we arrived at the lot at 9:50. Plenty of time to get checked in and start our vacation. Boy were we wrong. After pulling up and unloading our luggage we were told we could either wait in the terminal or wait in our car it would only be a few minutes but hurry and go check-in so we would not miss the next bus. We got a parking spot practically 30 feet from where we had just dropped our luggage. With 2 small children we said ok we will wait in the car and my husband ran in and got our tag to hang in the car. 45 minutes later and probably 8 buses to the carnival ship my husband went up and asked when would it be our turn. The same gentleman who told us we could wait in the car and we confirmed with him that is what we were doing (back hatch of our SUV open playing with the kids, clearly visible to him) he says "oh I did not know you were ready I thought you were still getting your stuff". Nope we are ready thanks, what he did not say, which the truth was he was waiting until he had a full bus load to take us over. Thankfully two other families pulled up which he promptly waived over the bus to our line to get our luggage and take us to our ship. This should have been our first clue to the fact that they clearly favored the Carnival and NCL lines over Disney.

Fast forward 1 week and we get off the ship at 8:00. We clear customs and walk out at 8:20 and proceed to the sign with the number 4 on it as we were instructed to wait when we were dropped off. As we are walking up one of their shuttles was just pulling away, darn we just missed it. No big deal right? An HOUR goes by, all the while we see their shuttles going to NCL and Carnival round the clock and none of them bothered to come our way. I tried calling them and of course as the other reviewer mentions it just rings and rings... Finally, one bus at 9:30 shows up and they do not stop at the sign labeled 4 where a large group of people are now waiting for them with a large open area for them to pull up in front of all of us. No, they park all the way down at the end. This turned what had been your nice and polite fellow cruise passengers the last week into a raging stampede to get to the shuttle. Now I will mention when we got off the boat one other family was waiting and had also just missed the bus. They had a young child who was handicap and had down syndrome. Thankfully someone had a heart because someone got off the bus to let them go as they could not take part in the stampede. So here we are waiting still under the sign for 4 where yet again another bus pulls up at 9:45 where my husband sprinted down to the end since they did not park AGAIN where they told us to wait to make sure we would be on that bus. He was the first one on and threw the bag he had in hand in a seat and had to return to help me with the kids and our luggage to drag it all the way down to the end. People oblivious to what was going on were not too happy when we walked up to the front to get on the bus, they thought we were cutting in line while most had just walked up to the waiting area. I thought we were going to be mobbed and my husband said our bags are already on this bus and we have been waiting for an hour and a half, if anyone has been waiting longer feel free to step to the front of the line. Fortunately that stopped the shouting and all we got were dirty looks. I won't get into the fact that the drivers practically have their hands out and make sure to tell you on the way to the ship and back how the company pays them pennies on the hour and all their income comes from tips... So to sum it up in 90 minutes they sent 3 buses to the ship...

Save the hassle and go elsewhere. I would not hire these people to rake my lawn.

Trevor Nelson, Disney tells you when to arrive when you are driving your own vehicle. Such an informed "employee" you are! I would be happy to send my...

We need to be refunded for our parking during our cruise on the carnival Vista. We got off the ship and went straight to the shuttle pick up spot for Park Port Canaveral. We were greeted by a man who explained to us that the shuttles were busy taking guests from the Royal Caribbean Vison of the Seas that had to come into Port Canaveral because there were storms and big waves out on the water and they were a small ship. He explained the entire situation and made it very clear that they had to prioritize taking those people into Cocoa Beach so they could do whatever they want while they are in port until around 9pm. We were extremely nice and understanding and even expressed that we are not understood that we’d have to wait a bit for a shuttle. At the time we walked up there were only 2 other people with 4 bags checked in ahead of us. While we waited for 45 minutes at least, multiple other groups walked up. There was no attempt to organize us in any order and I asked repeatedly, we are getting on the next shuttle since we were here right after the 2 people in front of us correct? I was assured we would be on that shuttle with all of our luggage. My mom has a knee injury that requires her to not stand for long periods of time and there was no proper seating available. She also needs to be in a seat where she can extend her leg. However, due to the situation we were doing our best to be flexible and she was willing to be uncomfortable. However the infuriating part came when the shuttle arrived and 2 old ladies who showed up well after us and the other groups jumped in front of the line and declared that they were getting on first because of a “hip injury”. Well, my mom has injuries too and we were there first but did not jump in front of anyone who was there before. Sure enough, once the people in front of us loaded themselves and their luggage, there was no room for my family and our luggage. Unfortunately my mom was already on the shuttle and trapped behind the luggage so she could not get off to wait with us. She was in pain, and in emotional distress along with her physical distress. Meanwhile, my father with a bad back had to move all of our luggage over to another shuttle and nobody offered to help. On the first shuttle luggage was being crammed in the aisles which is a MAJOR safety hazard and should not have happened. It is extremely evident that this company is prioritizing making money off of the other cruise ship that unexpectedly docked rather than valuing and taking care of their customer who ALREADY paid and were promised a shuttle. The workers (drivers and the man “coordinating” the shuttles) seemed very flustered. It’s unfortunate because they were all very friendly and we understood it was not their decision because one of the workers even told me “if I say something my boss will get upset” when I asked him to talk to the two ladies who cut the line. It was all ridiculous, and completely ruined my family’s day. We were on the cruise to celebrate an important event in our family and be together which rarely happens and instead of having a peaceful ending to the trip, we were left in the heat, lied to, and missing our last time to spend together because we were waiting. We cruise very frequently and always drive to Florida. We will NEVER use this company again and will tell as many people as possible to avoid...

I had an incredibly disappointing/terrible experience with Park Port Canaveral, and I strongly advise against using their service if you value your time and expect reliable transportation. Note: We booked this service in advance and prepaid for our two-week cruise parking and transportation to the port.

Upon arrival, we had to wait for a shuttle to the port. A brief delay was expected due to a wheelchair-accessible vehicle being needed, but what should have been a short wait turned into 45 minutes before a bus finally arrived.

Unfortunately, the return experience was far worse. After disembarking from our cruise, we checked in with the attendant and expected a wait due to the long line. However, after 30 minutes, it became clear that things were only getting worse. Multiple attendants were present, but instead of efficiently managing the situation, they were full of excuses—as if they were running this parking operation for the first time, despite supposedly doing it daily.

When I inquired about the ADA-accessible shuttle, I was repeatedly told that "Frank" was on the way. After an hour had passed, it was obvious that wasn’t true. The staff made several phone calls, and their reactions made it clear the bus had not even been dispatched. At 90 minutes, we still had no resolution, and crowd control was nonexistent. People who had arrived far later were taken before those who had been waiting much longer, adding to the frustration.

At some point, a man named Joe Scherer arrived, loudly apologizing for the delays. However, when I asked him directly where the bus was, he had no answer. Another 15 minutes passed before the ADA-accessible shuttle finally arrived. When the driver, Frank, showed up, he admitted he had only been dispatched shortly before arriving—contradicting the repeated assurances from staff that he had been on his way all along. Following this disaster, I requested a refund. Joe took my information and said someone would follow up. Days later, I received an email from Lynda Peters, offering a free week of parking as compensation. I called to request a refund, as they had completely failed to provide the advertised service. Lynda was dismissive, repeating the same empty "I understand" line while refusing to take any responsibility. She then tried to justify their failure by pointing out that their website states they provide “parking with a free shuttle.” This is unacceptable—if you cannot provide the shuttle service reliably, you should not be in business.

Throughout our wait, we saw multiple shuttles from other companies arrive and depart several times before a single Park Port Canaveral shuttle ever showed up—whether ADA or not. This company does not care about its customers, nor can it reliably provide the service it advertises.

If you value your time and want a stress-free start and end to your cruise, do not use Park Port Canaveral. They are more than happy to take your money, but when it comes to actually delivering on their service, they are nothing short of incompetent. And if something goes wrong? Don’t expect a refund—just empty apologies and a useless offer for more of their...