INDYCOMP Complete Computer Care — Attraction in Carmel

I brought my Dell XPS to Alex (IndyComp owner and chief computer whisperer) with what appeared to me to be a failed and somewhat disintegrated power jack. He was very familiar with repairing this type of failure, even to the point that he had the exact replacement part in stock. He also checked the computer for any other hardware issues and found maintenance and cleaning to be lacking, which had resulted in it operating at the upper temperature limit. The high temperature issue would probably have caused issues in the near future. He said this was easy to fix. When I dropped off the computer I also asked him to optimize performance, which he did by reconfiguring memory and 'cleaning up things a bit'. He installed missing software updates and also did a comprehensive security scan whereupon he found some malware that he removed. I picked up my repaired and much improved laptop just 20 hours after I dropped it off! I considered the cost to be quite reasonable. Alex is extremely forthright and a very good communicator. When he found anything to be fixed that went beyond the failed power jack, he called me to describe the issue, what it meant, the cost to address it and ask whether I wanted him to take care of it. I strongly recommend IndyComp. Even though I dread future computer issues, there is no doubt on my mind that I'll be a...

Update 6/29/2020 We have now gone back to Alex and IndyComp for multiple different computers with different issues. This is my go-to place for any computer fixes. He is professional, thorough, has reasonable prices that he makes very clear up front. He has fixed crashed hard drives (with excellent data recovery), broken batteries, and other issues with at least 4 different computers from our household. Seriously, this is the place to go if your computer (any brand) has an issue.

2018 I was looking for a new locally owned place to get computer work done and I was thrilled I found IndyComp. Alex is very friendly and easy to work with. I had a desktop that was a mess and he got it all cleaned up and updated and now it works like a dream. I also had an external drive that was not functioning and he helped get me directed to a couple options. It was really a great experience. The price was quoted up front before anything was done and is what I expected. No hidden costs. It was done quickly as well. Also, it is now a week or so later and as promised, Alex called to follow up and make sure everything was working. I will be a customer here for all my...

I went to Alex's shop after a terrible experience with the Geek Squad. The Geek Squad had my computer for 4 weeks and then they told me they couldn't fix it. They wanted to keep my $84 down payment, but I managed to get it back. All the 5 star reviews about Alex brought me to his shop. Alex was great. The part we needed was very difficult to find. He went on eBay and other sources to find it. He finally found the part online and ordered it. When it came in, he realized it was not the part that was described online. He managed to find another source and cut his labor cost in half due to the extended time the deliveries were taking. The repair was perfect and the laptop is working great. Alex also told me about some Windows updates I needed to do and some hardware updates with HP. Alex was always very professional and informative and polite through the whole process. I appreciate his great customer service. His shop seems a little disorganized on the surface but don't judge a book by its cover! Alex does a great job. I highly...