Onelife Fitness - Carrollton — Attraction in Carrollton

Disgusting. Scam. If you sign a contract even for the most basic package, it is a one year contract, not a membership. The lady behind the counter told me multiple times that if I needed to cancel, all I had to do was pay the full cost of the next months bill, and at that point the current month could be continued using services. If you decide to cancel at any time, the contract has hidden clauses that apparently say you will be charged monthly 46 dollars until the year is up. There is no feedback from the organization that will allow you to cancel even if you meet the needs of the cancellation. If you miss one payment for a short time that is considered as a permanent cost to them, and will be taken from your credit each month penalty. So basically you will pay for a year, and possibly forever seeing as they will renew the contract at that time without permission. So it is truly a devilish way of doing business I think. Also, if you miss one payment, the price agreement will more than double for each month left in that year, potentially costing you double the agreement, and under that condition the contract extension still exist as well as continuing the payments. So basically this is not ethical, and not a provider of a good service or trade. I believe it is immoral, and shows a lack of character with a poor business model. You will find at least 5 other patrons that have experienced this exact problem. It is certainly not an unknown issue with the owners, and it is disgusting that they haven't taken steps to eliminate this situation. Also, this is the most packed gym I have ever seen in my life by far, which is okay I guess if you're not doing much. It is a nice gym overall. The machines are decent and I like the diversity well enough. The free weights are good if you can find room. I've seen weight sharing, and people are generally friendly or courteous. The desk people are decent, but I certainly don't want any pressure to get membership because that is a contract scam, not a membership. The contract is bologna. Even in a situation where you're paying a daily or monthly rate for extended periods they still charge you for contract double rates and then force the contract length. That's dumb. There was no confusion on my part, only blatant misdirection on...

I don’t recommend this gym. I recently moved back to Georgia and was interested in this gym. I saw they had classes at convenient times and what seemed like a great price. I later realized their online system defaults to other gyms with great class times while the Carrollton gym hardly offers convenient class times. I thought to inquire about personal training but didn’t because it was always a bit busy. I was less than impressed with the gym. I decided I would cancel because I am moving further than the required 15 miles to cancel with 30 days notice. I asked for the information and was met with hesitation. I later got the information and emailed to cancel. I was given a list of options to prove I was moving. Although I’ve never been required to do this, I complied. I sent an email with the deed for my new home with the address proving a more than 15 mile distance and my name because this was an option on the list per the email response I received. I was told this wasn’t sufficient and while my auto pay was turned off I would owe the remainder of my contract (I have this in writing too). I don’t know what is better proof than a deed. Unacceptable response. I called rather frustrated and was asked a bunch of questions like why am I cancelling. I told the representative that I provided this information and was told it wasn’t enough (although it’s clearly written). After much back and forth via email and then phone I was told the person over email made a mistake and they would honor a 30 day notice. They actually don’t prorate. They still charge you more than 30 days but I was over it at this point. The amount of headache to achieve this is ridiculous. I would recommend looking into other gyms in the area before agreeing to...

If I could give 0 stars, I would. I tried to cancel my family's membership last year around August but I was told that I would have to pay a penalty since I would be breaking contract. The funny thing is that after being members over a year, we were supposed to go month to month contract, so this was the first time I heard that I had resigned to another year contract. I was told that my membership expired on March this year and if I waited till then, I will not have to pay penalties. My surprise was than in March when I called, I was told that they required a written notice of cancellation and that It will take 30 more days before thet can cancel it. So needless to say, they will charge me another month. My last payment was supposed to be April 9th. Well, they took their money from my account in addition to $169.96 for additional fees and monthly fees yet again with the latest charges coming in May. When I called to complain about charges, they have the gall tell me that they only canceled my account but that my wife, son, and daughter were still active eventhough my daughter called and was told that her membership was not active anymore.

My advice to anyone joining this gym. Be careful, do not have an account that they can do monthly charges or else they will continue to draw money from your account. Be aware that eventhough they tell you can call and cancel, you will need to send a written notice and do not forget that you must do it at least a month before you intend to finish your membership. Please learn from my mistake and do not let these people rob you like they have with me. I am still now...