Best Buy — Attraction in Charlotte

In reality this is a 'mini' Best Buy that caters to/is closest to the downtown area. The other closest is an easy 30-40 minute drive, not 5. The store is much smaller than your average store. This is all OK, an expected more limited selection. Where the negatives come from is 1. The empty shelves/pegs & incomplete selections, and 2. The store staff.

As stated, it's a small store with limited space. For example, don't expect five options for a USB C to HDMI adapter. But I do expect at least one. Empty pegs / shelves abound with items not refilled. A simple USB pointer, you know - that power point remote, all three pegs were empty. None in the store. This is inexcusable for a downtown store. (remember, I'm not talking about the price premium of availability based on location and convenience.)

The staff is outright an insult, and are insulting. Small store = smaller staff. This is understandable. RARELY can you find anyone except the 3-4 floor staff, unless you interrupt the personal conversations at the front of the store. Hey - I get it - small store, perhaps limited things to do. (God knows dusting/cleaning isn't in their job descriptions. This is evident by overall poor presentation of items on display. Dust everywhere.) But the customer SHOULD NOT be insulted by unqualified (yes, I said it) individuals who make it very clear in their body language and verbal clues that you've just destroyed their story time with coworkers. My last and final personal visit ended with an indignant rep telling me - 'you come punch it in' motioning me to use THEIR SYSTEM to get a price quote on installation services. Behind the front of store customer service counter. WHAT?

With this being said - will I walk back in? Never by choice. Is this indicative of other locations? Not so much - although on a similar bent, most others are headed in this same attitudinal direction. Do they have a locked market in this geographic area? Unfortunately so.

They need a BIG staff adjustment (get rid of 99% of the bad attitudes employees). And just to quell the naysayers, yes - management has been spoken to several times, and rarely do I see the same face last more than a few...

I attempted to do a no receipt return/exchange at this location for an iPad case between 4:30-4:40 PM on 9/14/20. I figured this would not be an issue because I wanted to return a case Best Buy sells for a more expensive case that better fit my needs and pay the difference. When I first walked in, I saw a member from the Geek Squad and two managers having a non work related conversation (completely ignoring all customers). The Geek Squad gentleman, who was helpful and doing his job, had to get a customer service associate from the back of the customer service counter to help. The associate who helped me was very nice. He said that he would have to get his manager to do a no receipt return. Then he went over to one of the two ladies who ignored me from before. They continued with their conversation and ignored both the associate and me standing at the desk. After she finally acknowledged her employee, he asked if I could do the return and she just said “no.” She never looked at me, asked any questions or made any form of friendly customer service gestures. I thought this was not only rude to me (the customer), but extremely rude to her employee. This was honestly appalling behavior.

After this experience I tried to do the same exchange at Target to see if they carried the item. They greeted me right away and told me it would be no problem to do a no receipt return if the item was in their system. Unfortunately, the item was not in their system. She told me I should still call customer service and they may be able to give me a gift card to help. I will not be doing this because this was not Target’s fault in any way, but this goes to show the difference in the level of customer service between the two stores. For stores selling fairly similar items, old way “customer service” does not cut it. Customers have options. I will be taking mine elsewhere and encouraging others to...

Went in multiple times to pick up an order I placed with samsung. I hate giving less than 5 stars, but probably should be lower than 4. Firstly, there is no one to greet you, unless the police office is sitting at the front desk area right when you walk in, and there are employees walking around, but they don't acknowledge you either. I followed the directions on my email, and proceeded to the pickup orders desk, after about 7 mins with ZERO looks, questions, words from anyone at the other desk (customer service desk) I thought to myself, I bet I'm in the wrong area, maybe they do it differently. So I left, went and found someone. He appeared to be a manager. I just asked, " hey, I have a pickup order, am I in the wrong place, because no one has been by and the line at the other desk is getting quite long haha"? He apologized, told me I was at the right one and let me know it's because they are short staffed and had multiple call ins that day. He went over to the desk and did, in fact, get my order to me, I just can't stand the excuses. It takes nano seconds to say, hey, I'll be right with you, or hey, I'll send someone over. I never mind waiting. Ever. I mind waiting with zero updates. Because if you don't speak up, or advocate for yourself, then they would say, oh, I wish you had of told me, or let someone know. Well, we wish you would train people to say, hey, I'll get someone for you. 🤣 but, regardless, it was picked up and everyone makes mistakes. I know how retail goes and dealing with people sucks. But at the same time, when you're the one getting paid to do the work, there shouldn't be airpodsrt in your ear, you should not expect customers to move for YOU, and you should acknowledge people first. That is , of course, every place now, Not just here. They will make amazing fathers day gifts and birthday presents! And glad I was able to pick them...