Ashley Store — Attraction in Cherry Hill Township

My girlfriend and I purchased a sectional sofa plus an ottoman from Ashley Furniture about a month ago.

Eventually last week they called and scheduled a delivery for March 10th. On March 10th, the driver called and spoke very angrily at me on the phone and kept asking "which building of the complex I need to go to?" although they had the precise address.

After several phone calls and guiding him on the phone, eventually he found us and as soon as he got off the truck, he started yelling at us and threatening that he would not deliver the sectional if we didn't behave and kept talking loudly and angrily. He then said OK I am done and I have other deliveries and obviously you don't want the couch. No matter how many times I said where are you going, he left without delivering the couch. My girlfriend had a panic attack and cried due to the aggressive behavior and close face-to-face angry talking of the driver. I also videotaped the incident.

After calling Ashley several times on the following Friday, Saturday and Sunday and not managing to talk to the delivery manager, on March 15th they called us and offered an apology and said they have talked to the driver and handled the situation internally as well. They also said that the driver already had the accurate address with the exact building and apartment number and did not have to ask you. They also offered a $100 discount as an apology and also a new delivery date, which I declined. I cannot forgive this behavior and the panic attack they gave my gf and also the discriminatory business practice for $100.

So they have taken our sectional hostage now.

Do not buy from them. Very unprofessional behavior!

UPDATE 3-27-2022: Two months since we purchased the sectional and still they refuse to deliver the sectional or return our money despite admitting their mistake and apologizing on the phone. Very arrogantly, they have taken our money and sectional hostage and basically they say sue us, you can't do anything about it.

UPDATE 4-6-2022: After months and abusing our trust, time, and energy, they still haven't delivered what we paid for. Really, do not buy from them especially if you're minority.

UPDATE: After talking to them again, they gave us false stories about us causing the issue while they had previously accepted they were at fault. After delivery, they also didn't honor their word and didn't give us the $100 they had promised to pay for their mistake.

Terrible experience, terrible customer service, pro liars, and extremely...

We ordered two couches and two tables. The store has continued to disappoint me with their lack of service. No one has ever called to confirm anything from the order to the delivery to the return. I had to go out of my way to call every single time, despite being told that one of their associates would be contacting me. In addition, I caught one of their sales associate lying to me multiple times and had to get the manager involved. The manager was nice and gave me a credit on my account since I had financed through them. Their furniture is nice but their awful customer service means I’m never shopping here again.

Edited to add: We ended up returning the couches. We loved them, but unfortunately another couch we were planning on moving to a different room didn't work and we had to send them back. Trying to return them took about a week and a half (despite calling the day after only one couch was delivered) to return them. Once again, I was told that someone would call me to schedule a time to return the couch and no one ever called me. I called in the middle of the week and the next available time was the following weekend. I got my bill this month and I saw that they charged me for the protection plan for the couches (despite me returning the couches before I was even charged). I also never received the credit that the manager had promised. When I called billing to clarify this, they were agreeable to credit my account for the protection plan, but the manager who previously helped me refused to give me the $125 credit because I returned the couches (despite him never saying this was the stipulation). 12/9: I called a week and a half ago to sort out this refund. Despite being promised it would go through, no refund has been issued. I called the store to discuss this with them and spoke with a different associate who was not even aware of this refund that was supposed...

If you purchase furniture at Ashley Furniture in Cherry Hill, do not purchase the warranty. Deceptive business practices are used to encourage you to buy the warranty, but when it's time to use it, there's a problem. The sales agent continuously bugged me about purchasing this warranty because my dresser has mirrors at the bottom. He said, "If you have any problems with this dresser, we will replace it." Lies! I noticed very fine scratches all over the top of the dresser. Ashley Furniture sent an incompetent repair person to my home who ruined my dresser by applying an uneven coat of paint that bubbled up. It looks horrible! Now my dresser has to taken to their warehouse for 10-15 business days. Hello?! Where are my clothes supposed to go? Then, the repairman used an extremely strong paint spray that could send anyone with lung issues to the hospital. He left the top of my dresser wrapped in plastic and told me that he didn't know when my dresser would be repaired. He obviously was unskilled because he had to keep going to his truck as if he were trying to figure out what to do. Then he called someone for assistance telling them that the paint bubbled up on my dresser. The warranty company had the nerve to try to offer me the warranty money back as a store credit instead of fixing my dresser. Are you crazy? My dresser looked better before this man showed up. The customer service is lacking, and when I tried to speak to a manager at the Cherry Hill location about how their agent deceived me into buying this warranty, a manager is never available. I will never shop at Ashley Furniture again! They had the nerve to send me a pre approval for a credit card. ...