CPR Cell Phone Repair — Attraction in College Station

I brought my Verizon Galaxy S5 in to get the charger port fixed because of the good reviews. I was sorely mistaken. When I brought it in the first time, initially they were helpful and responsive. They said they didn't have the port but would order it immediately. Great. Then I came in the next week when they had the part only to end up burning a hole in my pocket. My screen was cracked (but still fully functional), which they asked if I wanted to replace. I said no (it costs $216). They said ok, they'll just repair the charging port. When I got back an hour later, they tell me that when removing the screen they broke the LCD, rendering the phone unusable. They said they could fix it, but it was going to cost me well over $200. I asked if they were joking. Why should I have to pay for there mistake? They said it was the fault of the broken glass' and said it happens a lot, but they never warned me this could happen. Originally, they acted like fixing the charging port was an easy job. Ultimately, they only gave me two options: take back the broken phone or shell out the money. I didn't have a choice because it's my only phone, so I told them fine fix the screen. They said it was going to take another 30 minutes to finish it up (after telling me it would only take an hour). I left and came back 45 minutes later. Then the girl there tells me she's not quite ready. Several minutes later, she tells me the charging port they installed isn't working, and they are going to have to order another one. I tell them forget it, I just want my phone back. She said she can't right this second as she has to take it back apart. I asked why. She said because there is a new screen on there, and it could be used for another phone. I again asked why I'm being forced to pay for their mistake or else take home a completely unusable phone. She said it was their policy. I asked if she knew if the screen was cracked before I handed it over. She said yes. I then asked her if she warned me that if the LCD could break when the creaked glass is removed. She said no. She said she didn't realize it was an S5 until after I had left (which is ridiculous because they put it in the original quote). I asked why she tried to make the repair instead of waiting until I got back to warn me about the possible issue. She again said the policy warns that bad things could happen, and they aren't responsible when they do. I told her to get me my phone immediately with the screen, paid my bill ($216), and left. Ultimately, I am out of pocket 3 times what I would have paid for a repaired charging port and still have a broken charging port. They made no attempts to remedy the situation and acted callous and oblivious to the whole situation. This is a completely unprofessional company, and I will never do business...

TLDR: Screen adhesive used by store failed, leading to my screen dying a slow and painful death. They denied any and all responsibility leaving me out hundreds of dollars.

Long Version: Had the front screen and the back glass on my Galaxy S7 replaced here. Initially it was fantastic and I was very pleased with the quality of the screen, and the customer service. Less than month later, the adhesive they used on the replacement screen (209$) had failed, and the corner of the screen was raised and separate from the frame of the phone. The screen slowly, from the corner where the glue failed, started turning black and after 3 days the entire screen was dead. I believe that the failed adhesive allowed for moisture from the air to get behind the screen and slowly kill it. When I took it back to the store they said that their screen manufacturer would not accept a failed adhesive as a reason for a warranty replacement, and insisted that I had dropped the phone, got it wet, or put an excessive amount of pressure onto it. None of that happened, and none of those reasons would explain the screen slowly dying from the spot where the failed glue was an issue. I was hoping they would have some quality assurance standards, and would stand by their product and services and replace the screen, or at least offer to do it at a discounted rate but that was not the case. I'm now out the 209$ for the front screen, and wasted my money on the still undamaged back glass. The guy in the store was always very courteous, and explained the stores view on it very well, but overall I am very unsatisfied, and will probably steer clear of CPR Cell Phone Repair here in College Station, although I know they are capable of providing quality service.

Update: After reading the owners reply I got the vibe that he felt I was negligent because I didnt take the phone in somewhere immediately. I had actually called CPR Cell Phone Repair twice the next time they were open (phone issues started on a Saturday and I was busy, called in on a Sunday) and no one answered the phone, or called me back after leaving messages. I saw that they had moved to a new location, and wasn't sure that their posted hours were still accurate. Given the fact that no one was answering phones, I wasn't going to drive to the store and chance them being closed, and decided to wait until the following Monday to bring my phone in AS SOON as...

Their Communication was not good. We told them that our xbox worked one day and the next day it stopped working. Then we brought them the xbox after 3 weeks. They continuesly kept saying we turned it on after 3 weeks. Also, we had to constantly call to get updates from them. They were not calling us for updates. When I talked to them on the phone they said they tried swaping out two things and then said it was a power supply issue. They said they had to wait on the part. After 3 weeks of hearing nothing from them we went into the store and found out that there was a short on the motherboard. At that point the price to fix it would be more than a new xbox. They cannot help that price, but it took us walking into the store to get a proper update and the guy we talked to wasn't the one who worked on the xbox. He did the best he could to provide us with the information. But when I was asking for clarification on everything they checked, he continuesly stated that the issue was a short on the mother board and they had tried changing the power supply. I was confused, because I couldn't remember what two things were swaped before the power supply. I couldn't get a sttaight answer and he was even on the phine with his supervisor. We took back the xbox based on the fact the price was not going to be worth paying to fix the xbox. When they returned the xbox the entire warranty sticker was removed including the serial number for the xbox. We though it was not our xbox, because there was no serial number. He stated that it was our xbox and that they had to remove the warrenty sticker to open the xbox. I was confused as to why they would remove the entire sticker including the serial number. I understand having to remove part of the sticker to get into the xbox, but removing the entire serial number is schetchy. You can't even tell if its the same xbox with out the serial number. The main issue is the lack of communication and removing the serial number. I highly suggest when yall remove the sticker to not remove the part with the serial number. Only remove the part of the sicker covering the screw. The serial number is not on that part of the sticker. I understand that customer service is difficult, but please remember that some customers are only trying to get clarification, because of confusing situations that were caused by lack of...