My husband and I booked this hotel over the Memorial Day weekend for a four (4) night stay and have decided that this will not be a hotel we will use for future stays in the area. Here are our positives and negatives of this hotel.

Positives:

• Great location to all: Riverwalk area with children's playground, zip lining, water rafting and kayaking, restaurants, churches.
• A handful of staff who actually DO their job even when management is not on site. -Room. In room refrigerator and a safe were nice amenities. Walk in rainshower and large countertop to place toiletry items -Community sidewalk market on Saturday's offering a nice selection of food truck food and handmade items for purchase.

Negatives: -Felt a bit transient; a one night stay type of hotel. We spoke with one staffer who told us many who stay do not add their room guest names. On one afternoon, a woman came screaming from her room that a man had just hit her. I did not stick around for the details, but we heard he was arrested.

• Housekeeping staff needs a manager! We were told that rooms received a full cleaning on the third day of our stay. After checking this 2x with the front desk (one the evening before and the second on the morning of), we went out and returned to find that the room was not cleaned. As a matter of fact, the person responsible for cleaning our room parked their cart outside our door, but never entered. When we initially came up to the room, we saw the cart and decided to go back downstairs to wait. We returned shortly thereafter only to find the cart still outside our door. We entered our room, and no housekeeper was present, nor did they ever come un to clean. Shout out here to WANDA, who came to our rescue to clean the room. Wanda was not responsible for our portion of the hallway but took on the task with a willingness to help rectify the situation herself. She is someone who will hopefully be recognized by management.
• Breakfast/Food. My suggestion is to go elsewhere even if it is less convenient. There are better, more affordable choices in the area. Flying Biscuit, Iron Bank, Plucked Up, etc. The display was nice, but the overall quality was hurting for $15; only the buffet was offered. In addition, be warned that the woman who oversees the kitchen and prepared the hot food on the next morning of our arrival, will scold you if you get coffee in the morning earlier than the official start time, even if the urns are up and ready.
• Front desk staff. Great at smiling and assuring you things will be taken care of when you can find them at their post. Suggestion, to management, there is not much foot traffic at the hotel. If you want to keep your staff at their post, provide them with seating, a stool at a minimum. Most times, when we went down to the desk, the staff member was not at the desk. A call bell is needed. I also must express this as a safety concern. While the area appears to be overall safe, there were still unhoused persons roaming the streets, one appearing to have mental/drug related issues. Without the staff to monitor the front door and key control elevator, anyone can access the building or the common areas. -Room. (a) Not soundproofed properly, thin walls - we could hear our wall mates tv and conversations sometime until 2 a.m.; (b) We were not a fan of the very minimalist style. A long bench and a small all in one rack replaced a proper dresser to store clothing for extended stays ;(c) view from 2nd floor was of parking lot and do not believe view from 6th would have improved that fact. (d) TV was across from bed but could not be viewed comfortable from couch, no tilt/turn bracket.

Overall, because of safety concerns and lack of proper employee management, we do not recommend this hotel.

It does not appear that management reviews online reviews, but if they do we give a shout out to two people we consider top notch employees Wanda of Housekeeping-5/26 who went above and beyond and the Thursday-5/23 late evening front desk attendant who was so friendly and professional on the night of our arrival.