Pump It Up Concord Kids Birthdays and More — Attraction in Concord

I booked this venue just from seeing it online. The area felt sketchy and the building isn’t well marked. I drove right past it and so did most of our guests. Parking is also not great for 15+ cars. The inside is pretty small. I was expecting a much larger space for the inflatable room. It would have been nice to have water accessible from the beginning of the play room and not after halfway through. The kids got hot and thirsty and many parents were in and out fetching water, or kids had to leave to use the water fountain. Later, my small bottles of water were brought in. The bathrooms were not cleaned in between parties as I was told they are when I asked. I’m unsure if the inflatables are cleaned in between parties but was told they are. At the end, the kids had a blast and the host was great. It was so nice getting a break from having to host a party and deal with party bags. Gratuity is the total of the party including food. So if your party is $900, gratuity is requested 10-20% of that. You can tip however you want though, but it is divided to all of the staff members involved with the party. A lot of the parents did like the place because it contained the kids well and the kids loved it. The balloon drop was a huge hit. I’m not posting videos or pictures to respect families’ privacy. The 3 stars is for the size, location and cleanliness of the venue. It’s not a reflective of the staff who were really wonderful and did a great job. Maybe the bathrooms didn’t get cleaned because they were short staffed because I did see a “we’re hiring” sign. The kids had a wonderful time and the parents liked it. Also, the pizzas are ordered and delivered by Round Table. All of their food is ordered externally. Nothing is made...

We celebrated my son and daughter’s birthdays here yesterday and it did not disappoint!!! First, the planning process was very easy and smooth. It was great to be able to customize things online at any time and the staff was also very communicative and responsive over the phone. Second, the venue is clean, organized, and so much fun! It’s a great space and the absolute best part is that the event was private! This made the environment feel safer, more intimate, and exclusive to us. Third, the party experiences were a blast! We opted for the Glow Wars and Bubbles add-ons and it made for such a fun time for kids and parents too! lol The glow in the dark atmosphere was something we don’t see at other party spaces we’ve gone to, so it was cool to offer something unique to our guests. Fourth, the quality of the food was great. There is a wide variety of food options you can order, all from Round Table Pizza, which in my opinion is one of the best pizzas out there, so we definitely appreciated that. Last but not least, the staff did an AMAZING job. Carla, our party coordinator, ensured that everything ran smoothly and frequently checked in to make sure our needs were met. Also, Emily who was our party attendant worked her tail off to set up, serve, and clean up. The staff really did an excellent job and we couldn’t be happier with our experience. Our family and guests had an amazing time. Thank...

This place exceeded my expectations! Our daughter had her seventh birthday party here and everyone had a blast. The space was clean and well organized. Every single employee I interacted with was so kind and helpful all the way through. They ushered us through the timing and worried about all the details so that I had time to chat with our guests and enjoy watching the kids. All I had to bring was the cake, goodie bags and extra drinks for the adults (waters). They handled the food and set up.. This place was worth every penny for ease of execution and the huge amount of fun all the kids had!

• This place greatly* simplifies the process of planning a party for your young kid. You can book on the website, estimate how much food/drinks you need (the bundles are a fairly good deal). --They also provide as part of the package: napkins, utensils, cups, plates, cake cutting and serving. --If you've set it up as a pizza party (which I recommend), you walk into the last part of your party to a table for the kids, already set up with plates and drink boxes, and they serve a pizza piece to each kid. Then the adults (if you are feeding adults), can grab their own food from a separate table and just sit around and chat.

**Jasmine and her team...