American Ace Supply Concord Inc. — Local services in Concord

If I could give zero stars, I would.

Quite possibly the worst customer service I've ever had. On Memorial Day, I called to see if they were open, they answered the phone and refused to say what their hours were. I should have seen the red flag right then and there. Once the employee admitted they were open, I decided to drive over to see if they had a part for a Toto toilet. They had zero customers, but three employees talking to each other at the counter. Not only were they rude and dismissive, he refused to try and help – instead he looked on his computer, scrolled very fast and said "which one of these is your toilet?"

All in all, not a responsible way to deal with customers. Be wary with this place, not only are they clearly miserable with their job, they are rude and will take...

This is a excellent home and building supply store with affordable rates to keep your project well under budget with a great staff that is knowledgeable in the materials they handle. Never again will I go to any competitor unless they're just not open or out of the part I'm in need for. 5 star review from the owner of Affordable Home $ervice $olutions we help all plumbing and general contractors get their jobs done we also help home owners get their jobs done within budget in a timely matter. We've used all other supply companies and there is no comparison in customer service we highly recommend this supply house to all those we work with.

Lee Peterson CEO/Tech Affordable Home...

Guy at the desk - I assume the owner - is the most unhelpful and unqualified person to be running this. My husband came in asking about what pieces would be needed to split a gas line - he responded that he didn’t know anything about plumbing and that all he does is buy from the supplier and doesn’t know what any of the parts do. He then became antagonistic, probably because he felt embarrassed- I would too if I owned a store with things I had no idea about. Do not go here. You’re literally better off getting advice from the teenagers...