Massage Envy — Attraction in Chadds Ford Township

A business run by young, immature, and not experienced managers. This place has such a high turnover rate that getting an appointment same day is nearly impossible. Expect a lot of cancellations or appointment changes because they can not keep their therapists at all happy, they either quit or get fired. It is not even the therapists that have it bad, the front desk staff has changed quite a bit since my first time. Why? This place is just miserable for the staff and clients. If you do not have a membership, or do not intend on getting one expect the worst customer service of your life. You're treating and called a prospect, the front desk staff personel is assigned to you in order of keeping their job by selling you a membership. They have numbers they have to meet, they do not care if you can afford this or if you would even benefit from it. Yes the prices are much more reasonable with the membership, but at the end of your 12 months if you wish to cancel you have to have the manager do it. For that to happen you have to speak to her, which is nearly impossible! I was told I was cancelled for 3 months I assumed such, but looking at the bank statement it was a different story. After 3 weeks of trying to reach the manager she finally returned my phone call to state I had to make one more payment for me to be cancelled and had 30 days to use up my remaining massages I paid for without even knowing. I was furious, so in order to justify this where I would not contact cooperate they offered to waive that last payment and I could use my massages whenever. NO. I was told I was cancelled, this is so unproffessional and ridiculous. They offer different memberships at other massage envy's including a 6 month, why does this one lock you in for a year? I found out through one front desk girl (slave) that a therapist that was working there, James, was not certified he did not pass his boards and was still allowed to work there even though he was not scheduled to take his boards. They eventually let him go after close to 4 months of working there not licensed saying he had "personal issues" to attend to. They are desperate in hiring therapists, yet claim they don't want to just hire anyone to uphold the quality of massage therapists. They will tell you anything BUT the truth. If they had a better work environment the great therapists they had would of stayed or worked better. The rooms are disgusting, covered in dust if you ever turn up the lights. They are chickens with their heads cut off as management. They are rude to you if you speak up about being wronged, and purposely make you wait for a response. I saw too many great front desk staff leave, too many therapists quit, and too many clients/prospects being wronged. If you want a good massage take the introductory offer of 49$ and pay 78$ if you want to come in again. That way you're not trapped in and never...

A mother's day treat turned bad. We arrived 20 mins early since they STRESS how important it is to arrive 15 mins early so it WON'T go into your massage time. Therapist didn't start on me until 3:15pm. I asked her to not use a lot of pressure since I have Lyme's disease. The massage was NOT good at all. I had to again tell her to use less pressure since it was not enjoyable. The SECOND time I had to tell her did it for me. Included in my massage was their "new" sugar foot scrub which I was told was heavenly accompanied by warm towel press. That warm towel was SCOLDING HOT. I told her they were really really hot and got a simple, "oh, sorry". At the end of this massage 4:03pm,which was NOT a full hour that I paid for, I go out to meet the other 3 women I brought with me for our mother's day treat. I see that my right foot is bright red and swollen from the hot towel. No one else had burned feet with their sugar foot scrub. I mention and SHOW the girls at the front desk and get the same, "oh, sorry about that" comment. My sister asked for some aloe. They told me I could go to Trader Joe's to get some. WOW, thanks for the help Massage Envy. The check out was confusing and took a lot of time. No offer to knock off any money from my massage or anything. I will not go back and am very disappointed in the service and their LACK of customer service. I hope this review does justice for anyone else who decides to try them out. Good...

I had one of the best deep tissue massages of my life today! I've been getting massages ever 2-4 weeks for more than 15 years. Massage is an essential part of my exercise maintenance. Whether to recover from a heavy strength training session or race or preparing my muscles for a race, I believe massages are integral to my health, self-care and recovery. Today, my therapist was Matt. Tye front dest recommended him as a new therapist to the location. I was skeptical, but my hesitancy vanished within the first 5 minutes. He was AH-MA-ZING!!! The amount of pressure he applied was just what I needed to feel better. I had lifted several heavy crates the day before so my neck and back were in knots😞 I felt so much better when I left and was actually able to walk upright without stiffness and bend over. I could tell he needed more time than my 60 minute session to really get everything right again, so I quickly booked his next available appointment in 6 days!!! That's just how great he is😁 If you're looking for a wonderfully rejuvenating and relaxing massage, do not hesitate to book with Matt at the Concord Pike location. You won't regret it. I'm already booked every 2-4 weeks through the end of the year....