This is the first bad review I have ever written and im in my 50's. I travel on 50 work trips a year and 2-3 vacations and never have I experienced anything like this before. Management- Now the Asst. Manager was very sweet and tried her best to help us and told us that she would discount the rooms to from $400 to $100 a day and for our inconvenience and give us a $200 credit to the main restaurant. We thought that was fair since we were sleeping there even though they had to clean the room twice to get ride of the cockroaches and send someone up to clean the bathroom as the shower floods the entry way. Now, when we arrived for the dinner, there was a note for us to come back and see the manager. When we walked over to the front desk, she look horrible as she knew she had to deliver bad new and apologized that the General Manager overrode her credit/discount and that he would speak to us in the morning. So when we went to speak with him at the time request, he wasn't available, or again later that day, or the next morning until finally we caught him right before leaving for the day. The General Manager and biggest snootiest individual with short man syndrome I have ever seen. We explained was going on and said I have heard it, I don't believe it and I don't care. I showed him the pictures of cockroaches, he said I don't care. Let me also add it was the first experience with a cockroach in my life. He stated he wasnt doing anything for us, didn't care that we had COCKROACHES, the wrong room, garbage behind the mirrors, closed pools four out the five days. Let me state the pools were closed at 2pm but you really couldn't enjoy them until 11 or noon because there was no sun because the pool is blocked by the building. All these closures were due to set up when it ways 90 degrees for weddings and business parties. So i pay for use of the facilities but then they take away to double dip and make money for something I went there to enjoy. This resort shows up as a 4 or 5 star, i have been to much better 2 star hotels that actually care about their guests and deliver whats expected. I highly recommend staying away as there is much better hotels at $400 a night. Please feel free to ask me any questions. Also, the hotel which isn't very big was over run by the convention parties and no where to sit on property to enjoy a drink without a 1000 people. Just a horrible experience and you had kids crying that they had to get out of the pool, elevator broken to get from pool to main level(helped an elderly man up the stairs and the staff just laughed. Just no class all the way around.