The Cosmetics Company Store — Attraction in Cumming

If I could, I would give them zero stars. The manager is completely unprofessional and rude. Her employees are ill-informed.

I recently purchased a bottle of foundation from the store in Dawsonville, GA. I was told by one of the associates(Natalie W) that due to covid-19 protocol, they’re unable to assist in color matching for the customers. I specifically asked if I may exchange a product in the event of the shade not being the right fit for my skin tone, to which she answered that I could as long as I exchange from the same brand.

I returned to the store (which is 25 miles away from where I live) on Saturday May 21st to exchange for the correct shade. I was told by associate Erin that it was against your store policy to exchange or return anything that wasn’t defective. Since this contradicted what Natalie told me on my initial visit, Erin told me that she would go speak with her manager. We waited patiently for the manager to come and speak with us, only to be met with an unjustified, utterly stand-offish attitude. She restated the store policy, and told us that there’s nothing she can do for me. No apology, no regard for how I was misled, inconvenienced and lost money on a product I can’t even use.

Upon exiting she proceeded to tell us to have a “great rest of our day” in a sarcastic manner. My boyfriend who was with me at this point and witnessed her behavior went back in and spoke with her again. He voiced how neither of us appreciated how she as the manager chose to handle the situation. She then replied to him and said “Just so that neither of us are wasting our time, why are you here?” He asked why she found it necessary to be so rude to us. She then said “I show respect to those who show me respect.” My boyfriend then asked her when either of us were disrespectful to her. She responded saying “You were rudely staring at my employee when she went to get me to cone and speak with you.” He replied, informing her that we were just talking casually amongst ourselves and waiting to see if she was coming back or if she was helping other clients, which wasn’t even an issue. He then told her that even in that moment, she had just been rude to him, implying that a conversation with him was a waste of her time.

After that he told her that our expectations from her as a manger would be to give an apology on behalf of her team as a bare minimum considering we were provided misinformation. She then said “So are you just here to give me a lecture?” He then responded and said “I’m just telling you how I would have handled the situation from one manager to another, and I’m simply giving you feedback as a consumer.” She then said “If your girlfriend wants an apology then I can give her that, but she’s not getting an exchange or refund.”

He then said thank you and left, and she told him to have a good day.

While I completely understand the store’s policy and if it had been made clear at the beginning, I would have been fine with the outcome. But overall, this has been a terrible customer service experience and the unprofessionalism and disrespectful behavior is completely unacceptable, especially coming from the manager of the store. As a manager, it was her responsibility to fix her employees mistakes, not give the customer unnecessary...

Myself & my 2 granddaughter's were having a wonderful shopping day until we entered the cosmetic store at dawsonville ga outlet mall. My oldest granddaughter is 9 & the youngest is 4. We went in this store to purchase my oldest a Clinique makeup bag. While she was looking at the bags my youngest one was looking at eyeshadow. She new which color she wanted so she was making sure she got the right one by looking at it in the box. That is when the little loud mouth associate came by her & yells at my 4 yr old granddaughter "DON'T TAKE IT OUT OF THE BOX"!!! At this time my granddaughter was trying to close the box!!!! Needless to say I had my oldest granddaughter put the makeup bag back & I put the eye shadow back. If the associate had if asked in a calm polite manner I would have been fine with her asking to not take eyeshadow out of the box. She scared my granddaughter & that is not cool with me!!! I told the people they had horrible customer service & the young loud mouth associate needed to be working somewhere else!!! I will be telling about my experience there to everybody I know & I know I'm not just imagining because I have already heard of another complaint about how rude & mean the associates that work there!!! I WILL NEVER STEP FOOT IN THAT STORE AGAIN & I HOPE I CAN PURSUADE EVERYBODY I KNOW TO STAY OUT OF IT AS WELL!!! SHE TRAUMATIZED MY 4 YR OLD GRANDDAUGHTER!!! Anyone can tell you I'm all about keeping children in line but this incident WAS WAY OFF BASE!!! Some people up here in ga would have done more than I did in this...

I’m posting a review to refute the one made right before mine earlier today by “Beth Matlack.”

I was shopping in this store at the exact same time as her today and she shouted-down the cashier girl, threw the product in her face, and then screamed directly at me and other customers in the store that they sell “defective merchandise.” Absolutely insane and childish behavior from a full adult. When she left, I asked the cashier girl what the product was, and it was a Tom Ford foundation I know very well. The woman said it was defective because of its thin consistency and low coverage, not because anything was wrong with the dispenser or the expiration date, and that her daughter looked it up on TikTok and said it looked different. That does not constitute “defective” merchandise in any store, much less a store that is “final sale” like this one.

So, what Ms. Matlack REALLY “lacks” is any real product knowledge regarding Tom Ford beyond her daughter’s TikTok account. Tom Ford sells several foundations and the one in question is formulated to be thinner with lower coverage. So this woman was entirely mistaken and screamed and shouted like a petulant child, disturbing all other customers in the store.

On a more positive note — I have found this to be a GREAT store with HUGE discounts and so many options. You absolutely MUST visit! Brand new MAC studio fix fluid foundation for $25?!?!...