Zales Outlet — Local services in Cumming

I purchased a diamond tennis bracelet for my wife for Valentine's Day in 2018 from the Zales Outlet store in Dawsonville. They had a great selection and the best prices for the item I was looking for. I was able to purchase a $4600 bracelet for $1695.00. The $4600 was comparable to other jewelers I had priced the same bracelet and carat weight, so I got a great deal and value for my money.

After giving her the bracelet, we brought it in to have it sized to fit her wrist, and they had to send it off. With the diamonds that required removing, they created a set of dangly diamond earrings for her that perfectly matched the bracelet.

Zales offers a diamond bond and lifetime diamond warranty that requires the bracelet to be inspected and cleaned every six months. With the exception of the store closing during COVID-19 in 2020, we have kept up with this and taken the bracelet in for the inspection.

The staff has always been helpful, friendly, and courteous in our dealings and visits. They thoroughly inspect the item I purchased from them, document the inspection and cleaning, and offer to clean her other jewelry at no charge each time we come in.

Every experience we have had with Zales has been five-star, and we have recommended them to many other people who have relocated to...

Zales has disappointed us. I will not be shopping here again after the issue has been resolved. I was initally impressed with the service when we went to pick out a ring. I picked out a beautiful pearl ring and sent it to be resized. I remembered the individual who measured my ring finger said it was 5.75. When I came to pick up the ring about a week later, I was so sad to see it was too loose, it was a size 6. I am not sure where the issue occured, however, the store failed to take accountability and made me feel at fault by saying that I lost weight so my finger got smaller. They used a temporary solution to try to fix it. I honestly was not happy but we had no choice as I was on a time crunch. The pearl fell out 4 days later while we were on a stroll. So we called the store to see our options. Their phone was having issues so a man said he would called back. We never got a call back. So we went in person. They refused to give us a refund or exchange because it was not in orignal condition. Our only option was to wait for another ring to ship then we can...

I bought an engagement ring from this store and the ladies who used to work there where great and helpful, however the new staff that has replaced them since is absolutely horrible. They lack any customer service skills at all. First, they sized my wedding band wrong and did not want to own to their mistake, so they gave me one that was another size down which still did not fit and pretty much said oh well and told my wife "Do you want to cry about it?" What do you know? 2 weeks later it slipped and fell off. Now I do not have a wedding band. Now, they wont own up to their warranty on the engagement ring I bought my wife a couple years ago which a tiny diamond fell off of the other day. They have an excuse for everything. I do not want an excuse, I want a solution. I guess that is what I get for going to a jewelry store in an outlet with a high turn over rate. Save yourself the trouble and avoid this store at all costs, especially if you are getting married. The last thing you need is...