Puppy Love Grooming-Supplies — Attraction in Coos Bay

BEWARE: I've been taking my miniature Yorkie here for awhile, very happy. Prices reasonable made it worth the drive from Reedsport. Staff was friendly my little girl was comfortable when dropping off, very important! Yesterday I arrive, Misty kind of antsy, front desk then informs me prices went up under new ownership $17.50! 😳 That's a very big jump, I asked why wasn't I informed when I made the appointment as it was within the timeframe of new price adjustment, no answer. Plus no cash discount as previously given on top of it somkt was a waste of time to make sure Imhad cash. Then what normally took 1 to maybe 1.5 her for a 5lb well behaved dog was over 2.5 hrs.I finally went back and asked about my dog, was told 10 min. 20 min later she comes out, with the wrong haircut. When Imtold them Imwouldnt be back that Imhad in fact already made appointments for her in Reedsport for future cuts I was asked how much it would cost. I quoated a lesser price including teeth brushing and was then informed, well we would brush her teeth if unasked! Wow, really!? Then the young lady. Nice as she was. Nothing against her. But be aware when informed me she "in training" she not actually a groomer. And ya know from my poor pooch who has on her card and on the notes that went back with her to NOT cut her hinny short, she blew it she said she never saw the notes. She also put bows in my pups hair and we have a had to cut chunks out of her hair now to remove them they were so tight and tangled in her fine hair. I am very, very upset and disappointed in what WAS a good groomer establishment. And yes I could have walked away when told price hike, but I'm willing to pay if it's a good job and our pup needed it before a trip. Never expected the...

We have used Puppy Love for over 2 years but service has taken a nose dive under new owners. At the most recent visit, it took over 5 hours and they did a poor job. When my husband went to pick up our dog at closing time, they were still not done. Then, to top it off, they didn't have his harness & the groomer said he didn't come in with a harness. They gave my husband some old ratty harness that was too small. I called when I found out and was transferred to the owner. Although they did find the harness, the excuses for the poor service kept coming. I stop by today to get the harness and the owner was clipping a dogs nails at the reception desk while talking to the customer. Took several minutes before he even acknowledged me. A simple hello, I will be with you in a moment would have sufficed. Given we paid about $20 more than last time, my dog looks hideous, and he was traumatized, and the attitude of the owner and employees along with the inconvenience of having to drive to town to retrieve the harness, I will be taking my business elsewhere. It's a shame bc Puppy Love used to be reliable and customer friendly. I won't subject my dog to this business ever again. If I could give less than one...

1st time there took 3hrs to get 1 of my dogs haircut. Was wanting it short.. Missed a few patches. Excuses was someone called in & they was busy. 2nd time took 3 & half hrs. Didn't even start on the 2nd dog after 2 & half hrs. & only 1 of the 2 needed a haircut which was the 1st dog i brought the 1st time. Still didn't cut the hair right. Paid all together to this business for the both times $95.00. Believe given people 2nd chances, but never going to be a 3rd time for this place. Even small fur babies/dogs me & my wife have. Know this won't do any help for my wife & I, but maybe help others in deciding more carefully where they get their fur babies/dogs groomed. From now on be cutting their hair myself. Not even a professional, but can cut my dogs hair in about 1& half hrs. & do a way better job. New owner or not..my fur babies mean the world to me & i'll keep grooming...