-Rooms at the View were overall pretty good. One of the rooms we were booked into had stains on the floor/carpeting, another had a broken toilet paper holder, one had a TV that stopped working, and 2 of 4 had mini fridges that did not work. The View’s building is less than 1 year old and had this kind of poor upkeep for $550+ per night rooms. Unacceptable in my book.

-The location was fantastic! Can't beat a hotel room literally steps from the ocean.

-The service was terrible at best. The first night check-in was easy and that is where the good service stopped. I had to check into different rooms the next day due to availability, and there was significant confusion of which rooms I booked. I booked 2 King rooms with an ocean view through their website. The email confirmations don't show anything other than I booked 2 king rooms, which is shady business. When I was checked into my rooms, the person at the desk only stated "king rooms" and didn't specify the "view" type. He also added an additional parking fee without me knowing, even after we confirmed multiple times that we would not be charged twice since we only had 1 car. The rooms I was checked into were not ocean view, and had a view of the side of buildings overlooking the staff back areas/paths. When I texted and called to figure out what the issue was, they told me I didn't originally book ocean view rooms and they don't even have any king rooms with an ocean view. This is where I am certain there was an error on their end as I triple checked when I booked that the rooms were ocean view as this was the entire reason I chose the hotel and specific building. When I asked to be moved to an ocean view room, they said I would be charged an additional $150 for the room and there was only one left. I begrudgingly agreed as I wanted to give my parents a great experience and not have them looking at the side of a building. The situation got worse when I asked for the self-parking gate control to be transferred to a set of keys for my room. This was attempted THREE TIMES and they didn't get it correct until later. My girlfriend and I went to check out a full hour before we wanted to leave assuming it was going to be a complete mess...and it was. The first person asked us how our stay was, and we were honest in stating it was not pleasant for the second day/night. We told her the story, and she got fixated on this $150 up-charge we were told would be added for the ocean view room change that I agreed to, but wasn’t showing in their system. Luckily they have a text chat system that saves the conversations and showed we weren’t lying (as she did not seem to believe us). Eventually she was frustrated and “too confused” as she stated out loud, and gave a loud audible sigh before asking her coworker to take over for her while he was in the middle of helping a different guest. He was not able to find this phantom $150 charge, and instead told us they would do us a favor by not charging us $150 for the upgraded room on checkout! I almost lost my mind. When we started looking over the receipts for the rooms, they told us there was an outstanding balance of 1 cent. I asked how that could be when they were the ones charging my card for the balances. They stated “I don’t know” and gave no further explanation and didn’t even try to figure it out. We also discovered they billed me for an additional self-parking fee during the situation when we asked to have the self-parking key gate control transferred to my room keys. We only noticed this charge after comparing the receipts for the rooms and had to ask for this $55 charge to be removed.

In terms of the disorganization and communication from the hotel, this was the worst experience I’ve ever had at a hotel, and I would never expect something like this from a 4+ star hotel when paying $550+ per night per room. To resolve issues, we had to either go back to the front desk or communicate with them via text or phone a total of 7 times for a two-night stay.