Office Depot — Attraction in Culver City

DO NOT order anything for pick from this store or any other Office Depot. I ordered a desk on Tuesday evening 3/5 for pick up according to my purchase order confirmation, the next day 3/6. On 3/6 at 8:10 a.m, I received a call from the Culver City Store indicating that the item was not available for pick up at that store or any other local Office Depot. I asked about payment of 115.00 and was told that I wasn't charged because it hadnt been picked up. What liars they are. The money came out of my account. I CALLED and the same person who notified me regarding the unavailability of the desk argued with me that she didnt know what I was looking at because her "system" didnt show any money coming out of my account but thay if it did, it was "pending". The manager was no help as he handed her the phone when I called. Two days later, the 115.00 has cleared out of my account, and I have no desk. I reported to Wells Fargo for a fraud investigation. No company should hold someone's money for their financial purposes without delivering the merchandise. I order for pick up at other stores all the time, and if the merchandise is not available, I am never charged. Office Depot has...

Review covers OD in general. I tried to use the OD business card printing service- they promised overnight delivery which I thought was great as I didn't need the cards for 10 days. Oops, overnight only applies to the low end cards. OK, submitted a design and order to their website. Informed this was third party, offsite....... OK, was told order delivery would be posted after I submitted the paperwork. Done. Turn around was promised in 6 days with shipping directly to my office. Fine. 8 days later still nothing. Called support line-OH, your order is still being processed and delivery will be to you in 15 days. Hmmmm. not as advertised.

Fortunately, I had expected a problem and submitted a different design to a different supplier, these were finished within 6 days. No more business with OD, the new guy is local printer and I can get most of what I would have found at OD from Best Buy or Amazon. New guy gets the printing business....

Mr. Freddie Scott (Sales Associate) is AMAZING!!! Mr. Freddie is very professional with great customer service. He greets everyone with a “welcome” while he’s multitasking with other customers needs. He makes everyone shopping experience feel good. Thank you for assisting me today. You are the best!!!

I’m a big Office Depot online shopper (VIP Rewards Member), but I must say this Office Depot location is great and well organized. They also have really good deals. Their customer service is beyond excellent. Every employee that you encounter offers to assist you, they are really polite, knowledgeable about their items/products, and friendly. If purchasing big and/or many items they offer to help you by taking your purchased items to your car. This location really cares about customer satisfaction. They truly value their customers. I will definitely be coming back and will highly recommend this location to all...