SEPHORA — Attraction in Dallas

I visited this store on Friday, 9/20, and returned on Sunday, 9/22, to return an item. My sister and I were greeted as we walked in, and I approached a lovely young lady named Diamond for assistance. I was interested in trying additional products and possibly purchasing them if they were in stock or if the color match met my expectations. Diamond was incredibly patient and went above and beyond to check for stock availability, even offering alternative suggestions when certain items weren’t available. Her customer service was exceptional, and I truly hope she is promoted to a team lead soon or finds an even better opportunity in the near future. Her attentiveness and dedication to providing excellent service are exactly what companies like this should be rewarding with advancement opportunities.

Unfortunately, my experience with two other staff members wasn’t as positive. After Diamond helped us, my sister and I decided to browse the store further. These two individuals, who may not subscribe to traditional societal gender norms, repeatedly asked us if we needed help, even though it was clear we were just browsing. One of them, who had a heavier build, made it a point to stand close to us at every turn, and I felt like we were being watched the entire time. At one point, the heavier-set individual remarked “just hopping around,” which was both unnecessary and frustrating, as we were simply shopping.

As a long-time Rouge member since before TikTok and Instagram were promoting their membership, sales and products, this behavior was disappointing. As a Black woman, I’ve unfortunately grown accustomed to this kind of treatment. But I will ensure that my voice is heard in hopes that Sephora takes action and makes changes, if they care to.

Why do I continue to spend money at Sephora? Well, one day when retailers who look like me create competition in the global beauty retail space, my dollars will...

I recently visited this Sephora location and, unfortunately, my experience mirrored the negative feedback I've seen in recent reviews. I attempted to return an unused and unopened item that I accidentally ordered in multiples. Although I was just two days past the order date, I was still within 30 days of the delivery date.

The cashier was friendly but seemed inexperienced, so she sought assistance. The second employee informed me that returns within the 30-60 day window could only be processed as store credit. I politely requested an exception since I was still within the 30-day window from the delivery date.

This is where the experience took a turn for the worse. The third person, who I assume was a manager, was rude and condescending. She stated that she would make "an exception" by giving me store credit, which was not an exception at all since that is the standard policy. Her tone and demeanor felt insulting, as if she were doing me a favor rather than following the store's policy.

This encounter highlighted a significant lack of customer service and management experience. As a Rouge member who has recently moved to Dallas, I expected better. If this is the standard of service in the area, I will reconsider my loyalty to Sephora. It seems they may feel they have enough customers to overlook the importance of treating each one with respect.

I urge potential customers to read the recent reviews and consider shopping elsewhere or opting for online purchases. It's simply not worth the hassle to deal with a store that lacks proper management and customer...

This was my first time at Sephora Northpark and I will never step foot in there again! I went in to get sunscreen with my 19 year old grandson. As we entered the store we greeted the woman employee that was standing at the entrance My grandson went to get his face care product. I approached the employee and was asking her about sunscreen. This employee who was right in my face choose to follow my grandson while I was talking to her! Why and how could she be soooooo rude!! She just left me standing there like I wasn't talking to her! This of cause was embarrassing I looked for someone else to assist me but they appeared to be busy. The employee was a Hispanic heavy set woman with a lot of piecing and tattoos. I did not get her name When I went over to where my grandson was, she was finished helping him and replied "now what did you need" and processed to show me sunscreen. Which mean you were only interested in helping someone that looked like yourself? This is bad customer service and a very rude, no manners employee! So no I will not be giving my dollars to a business that treats...