Happys Appliances & Mattresses Outlet — Attraction in Dearborn

We had just moved into our new home when I bought a washer and dryer, and the first time they were delivered, Hassan J was super loud early in the morning. He and the other guy, Abdul, scratched up my floors getting the washer downstairs — and I only have about five steps. They were rough and careless with it. Right after it was delivered, I noticed the washer was leaking. GE Appliances Factory Service came out, checked it, and told me it was because the delivery guys were too rough when they brought it down. They ordered a new gasket, but it was going to take almost three weeks, so I asked for a replacement washer instead. When the new washer showed up, it was the same two guys. Right away, Hassan started arguing with my mom, saying the leak wasn’t his fault, and kept telling her to call Happys and say it wasn’t his fault so he wouldn’t lose his job. At one point, he even told my mom he wasn’t the one who delivered the first time — which was a lie. My mom told him “nothing happened to the floor,” but only because she was scared and wanted to end the confrontation, and she was also trying to calm me down because she was worried for me and my little brother. I got angry because I don’t allow anyone to talk to my mom like that, and I’ll admit I swore out of frustration. That’s when Hassan told me he wasn’t going to do his job unless I apologized to him and called his manager, Jennifer, to say it wasn’t his fault, and when I told him I was going to call Jennifer, he said, “I don’t care, it’s my company.” I called Jennifer and tried to explain what was going on. I told her I was thinking about calling the police, but I wasn’t saying I felt unsafe — I was just explaining the situation. Later, I called Jennifer again, asking her what I should do and if I should apologize. She said it was “up to me,” and that’s when I realized she wasn’t taking me seriously. She said she had been trying to call Hassan, but he wasn’t answering — which was because he was recording me while I was telling him to stop. After they finally left, I called Jennifer again to let her know they had gone, and she told me Hassan had only started working there six months ago. I also explained to her that Hassan had recorded me without permission, and she said there was nothing she could do about it. She said they had done their job, and it seemed like she didn’t care about his behavior, saying we should “just talk about it,” but I told her I didn’t want anything to do with them anymore. I also told her how loud and aggressive Hassan was, and she said, “That’s how all men are.” I told her I know plenty of men like that, but when it’s time to work, they don’t behave that way. While all this was happening, Hassan continued recording me without permission. I told him to stop, but he wouldn’t. My little brother told him to stop too, and Hassan just brushed him off. Even after I stopped talking, Hassan kept arguing with me, pushing for me to say it wasn’t his fault. When I went outside to talk to Jennifer, he followed me to the front door, then to the backyard, and even when I went toward my room. I ended up staying downstairs with my mom because I didn’t want her to be alone with them in the house. My mom was only agreeing with him at certain moments because she was scared for our safety — not because she believed him. She just wanted the situation to be over. This was one of the most stressful, frustrating, and uncomfortable experiences I’ve ever had. No delivery team should damage your property, argue with you, pressure you to lie, follow you around your own home, or record you without consent. And a manager should take customer concerns seriously, not brush off aggressive behavior and say, “That’s how all men are.” When I brought up that he was recording me without permission, she dismissed it, saying there was nothing wrong with it. I do not recommend this company at all — their delivery team can damage your property, argue with you, and record you without consent, and their managers won’t hold them...

*EDIT to respond to the owner's post. Happy's was at fault for posting that they had a return policy on their website and then lying to me on the phone saying they did NOT allow returns. There was NO stipulation that returns were ONLY allowed on non-working items. ANY store will allow you to return an item if you are not satisfied within that return policy period. It stipulated that you would charge a restocking fee which we would have paid, HOWEVER, you did NOT include that you would charge us the delivery fee and FORCE us to have a delivery company to come pick up the return and charge us an ADDITIONAL $79 on top of the original fee. We have a pickup truck and would have delivered the stove back to you unscathed, minus the scratches it already came with. You told me you had NO stove of equal value in black stainless steel, which would have been a pointless exchange. Please tell me how you take customer service very seriously? PLUS the woman on the phone told me someone would be crazy to pay that amount for a stove. Great customer service. Maybe you need to revise your website to tell the truth that you do not allow ANY returns. Please see the terrible reviews below with customers stating the exact same issue. Clearly this isn't a one-off scenario.

I purchased a VERY expensive Black Stainless LG slide-in range from the Dearborn location after finding their company website and reading more about them. I spoke with the saleswoman on the phone and asked about the model and if it was a "smart stove" where we could connect it to an app on our phone. The main reason I wanted this feature is I have two children under two and sometimes it's hard to break away to go preheat the oven for dinner. I have all smart LG appliances now that work with the app so the stove was our last needed purchase. We got the stove delivered and it sat for a week since we are remodeling and needed to finish the gas hookup. Once we hooked up the stove, we determined that this stove ONLY works with an Android phone and will not do what we need and therefore is rendered useless as far as smart features go.

I contacted the store and told them we wanted to return the stove. We were told by the woman on the phone that all sales were final DESPITE their website saying there is a 14 day return policy. She argued with me and told me that the website must be old. It said 2021 at the bottom. Then she told me it was MY due diligence as the customer to read up on the stove SHE sold me to make sure it would work. This conversation went back and forth until I told her I hadn't used the stove. Then she said she would call corporate and see what she could do.

She called me the next afternoon and told me corporate advised her to call LG and troubleshoot the issue. I had already done that I sent her all the screenshots of my conversation with LG and also the stove manual. She agreed that it was ridiculous that the stove didn't work with my iPhone and said when she looked at the price tag she thought it was a super expensive stove and someone would be crazy to have purchased it at that price, then realizing what she said, she said "not that you're crazy". Um ok.

She called me later on that day or the next and said corporate won't discount the stove for me to want to keep it, and IF I want to return it, they won't only charge me the restocking fee of 20% but also the first delivery fee of $79 (since it was financed) AND I can't deliver it back to the stove myself since we have a truck, but I'd have to have them pick it up and charge me ANOTHER $79 for them to do so. Oh AND I'd have to drive the 45-60min to Dearborn to pay in CASH to return it!

I've worked in retail, sales and customer service for years and I know how NOT to treat your customers and Happy's Appliances in Dearborn is a perfect example.

If anyone shops here, they'd "have...

Long Review, Worth the Read In order for me to write a review the service must have been extreme one way or another. Entering the store to buy washer I felt comfortable. I researched them the day before and spoke to a sales rep the morning of. When I entered the store I was blown away. The service was great, the selection was awesome. The salesman that greeted me was very professional and knowledgable. I forget his name but He was a manager of some sort. The service was great as mentioned. They even got me quickly financed for a brand new washer and dryer and my credit is not the best so I was pleased by this for only originally having the money for the washer. They set my delivery date up for two days after purchase which was great. This is where the fairytale ends and the nightmare begins. Delivery was supposed to occur between 12PM and 4 PM. The guys showed up to my house @7:45PM which threw my schedule completely off for the day as I was supposed to be resting by 6PM. When the arrived the lead installer did not seem like he knew they where supposed to connect my washer and dryer. He said he would do it as if it was not apart of the agreement. Once he reached my basement he told me he did not have a specific part that would allow him to do the connection. I was in a crunch for time so I agreed to go to home depot to purchase the part after already spending $150 on delivery and set up. Home Depot closes a 8 so I rush out my house at 6:40 to make the store before closing or before the guys leave my house. Once I get there I can not find the Part so I give the guy a call. He has magically found the part in his truck and connected my washer while I was away. I then realized I drive 15 minutes for no reason and must now return home because these three guys are in the house alone with my wife. Once I get back around 8:15 they guys have already left. They did not connect my dryer vent to the dryer So I did have to go to Walmart and purchase another pice to the dryer but Walmart was closed so I had to reroute to Meijers. After getting the part my wife called me and informed me the washer pipe had burst. This was my landlords fault and not happy's but once I arrived home I realized the burst pipe would be hard to fix because the installer connected my water hose to the washer in the wrong direction. I had to completely reconnect the washer and fix the broken pipe. After this I thought we where good to go. Wrong again. The washer stood idle for an hour because apparently the installer never reconnected the hot water to the washer so I had to do that as well. My wife also informed me the tech did a test run on the washer without the duct connected and with all of the cardboard and box of dryer sheets inside. They left all of the mess and packaging inside of my laundry tub and styrofoam in my front yard. I could have saved myself 200 bucks, 3 days worth of waiting and a massive headache If I would have just picked up the washer and dryer myself and brought them to my house one at a time. One of the sole reasons I chose to go with happy's is because of deliver, installation, and the removal of the old appliances. Nothing went according to plan and the installation made me rethink the entire buying process. They have good in store customer service and my appliance now work great after I reinstalled them myself. If you chose to go with Happys, safe yourself the hassle of delivery and just carry your appliances home on your back. I also do not appreciate how while standing in home depot looking for a part he had the entire time the delivery driver made it seem as though he was doing me a favor by doing his job. Me and. my wife were very upset at the end of the day but she enjoys the new washer and dryer so that is why they still...