Modani Furniture Doral — Attraction in Doral

Although the furniture is modern and beautiful, their customer service is horrible!!!! I bought my bedroom set from them, and one of the nightstands arrived with a dent and with one of the drawers defective. The gentleman that assembled the furniture upon delivery was able to do a temporary fix to the drawer. I reached out to my sales associate, and she assisted me in filing a claim. I was told by their costumer service that the nightstand had been discontinued, and that they were not able to replace it. While on their website, the nightstand is advertised as a new item for sale. I was told that my only options were a partial refund or some store credit. I was left with no choice but to take the partial refund. I reached out to them again, because it's been 1 month with my nightstand and the drawer is still giving me problems. I spoke to customer service again, and they said that there were not able to help in any way. I am extremely disappointed and upset that they lied to me and told me the nightstand was discontinued. I just wanted a replacement nightstand, because other than that I love my...

We keep coming back to Madani for our furniture because we love their design. This time we went to their new store in Doral because it is conveniently closer to our new home. William was extremely helpful, moved furniture around in order for us to visualize our new living room, he was very nice and professional. We purchased over $4,000 in furniture and decided to add 2 decorating pillows. When the furniture arrived, the pillows did not really go with the concept of our living room so I went back to the store to ask if it was ok to exchange the pillows or issue the small store credit. Not looking for a refund at all.. who seemed to be the store manager (she did not introduce herself so didn’t get her name) was the complete opposite of William. Very rude and extremely unprofessional.. she said “#1- accessories are final sale” can’t recall what #2 and #3 were because I honestly stopped listening when she felt the need to start numbering our conversation. Over the years we have purchased a decent amount of money from Modani and this lady just ruined our entire relationship with this...

Victoria Urribarri is a salesperson at Modani’s el Doral Fl , She has been nothing but exceptional. Victoria has spent valuable time helping my husband and I find the perfect furniture set for our new condo. We were out of state when we started this process and she was more than willing to help at anytime. She communicated every step of the way through this process and treated us like we were her number one customer. Once we arrived to Miami we were able to finalize the purchases in person. We came across one obstacle. My husband and I went into the store to talk to Victoria but she was not in. We talked to the manager who was extremely unhelpful and said there was no way to change any of our orders. However, we spoke to Victoria the next day and within a couple hours she solved all of our issues. Modani’s located in Miami is lucky to have her as their salesperson. We will be coming back as customers because of Victoria. I highly recommend going to see Victoria for any...