The Patio District — Local services in Doral

SHOULD REALLY BE ZERO STARS - worst customer service ever! Do not use this company. We chose The Patio District to build our pergola because of glowing reviews online and an impressive showroom where salespeople are attentive, helpful, and eager to share photos of beautiful completed projects. Within two days, we had a salesperson visit our home and draw up designs for our dream project. Our salesperson, Carlos, was friendly, quick to respond to our calls and texts, and eager to help us. We signed our contract in August, designs were submitted for permitting to the city, and within a week, our project was approved. What started out as a smooth and easy process took a turn for the worse with delay after delay in the construction process. Incorrectly sized parts for the structure - steel brackets and wood beams - were delivered, delaying the project multiple times. The Patio District never took responsibility for these delays, and always blamed their subcontractors. Carlos, our charming salesman, promised our project - which also included an outdoor kitchen - would be complete in less than two months. It's been almost six months and we still have a portion of the project incomplete and in need of repair. Repeated phone calls to the company owner, Freddy, have been pointless. Freddy has told us multiple times they're sending someone to our house - and either they never show up, or they show up for five minutes and leave. This back and forth has been going on for at least two months with no resolution. Multiple emails for status updates are ignored, as are our phone calls to the office staff and our salesperson. What an incredible disappointment. Avoid the headache of having to deal with this extremely unprofessional and...

I am a satisfied customer of Patio District. You know friends in trouble and good doctors when sick. Patio District has not only great variety of quality products and professionals, but a superb customer service culture. We ran into some hiccups and difficulties: review of County Permits, a challenging customized design and even installation relapses. Whatever we say praising the quality and promptness of their service and problem-solving skills will be an understatement. You want to work and retain companies who are responsive, responsible and remedial. Patio District has it all and then some. I recommend them eyes closed, because when needed, they deliver with professionalism, courtesy, quality and promptness. My project is still under construction and current pictures will not honor the product they delivered. I hope to...

Back in 2020 I contracted withThe Patio Disctrict to do two pergolas in our house backyard, it was the smoothest process and we got the best result we could expect and beyond, since day 1 we relied heavily on the help of Santiago, he is very professional, knowledgeable and understanding, he understands what you want and always give you his advice, he has always been great at getting back to us when we have needed any assistance on repairs or adjustments a after the work was done, just this month we needed to replace the roof of both pergolas and maintenance them at the same time, I called Santiago and once again they performed at the highest level, our pergolas look like new. I will continue to use this company for every need in our backyard.

Thank you all at The Patio District and specially Santiago for the ...