Employees will do anything but make you feel welcome. Used to come after school as a kid and man did they run it down since. Makes a hobby feel like a chore going in here
Edit: Owner being argumentative on the response of a CUSTOMER review is exactly what I'm talking about. Went last weekend and was so disappointed with the services that it bled into next week. When visiting other card stores nearby they were so welcoming that it made me sure about how bad my experience was at galaxy. Multiple other shops have many tables with people doing drafts, packed events, etc. Bad service isn't a product of any of that which CAN be proven when it only shows true at one place. Saying added seating makes it less rundown is also just putting lipstick on a pig. You could have all the tables/mats every rare charizard and black lotus anyone wants but if you treat people like isht why would anyone want to go in anyway. Its clear the business model is to just only focus on draft nights now but seriously yall have other customers. I probably could've gave 2 stars given how good interactions used to be (or maybe from a better response), I still have a lot of cards that I got from galaxy when I was younger. But clearly there's no plans on moving in a positive direction for the community anytime soon with these types of interactions and this type of management. Go reread the review about a father looking to get his son pokemon cards from earlier this year. You know how easy it is to just say sorry we hope you have a better experience next time, please come back soon!? Constantly putting the customer in the wrong is actual delusion. 1 star shop absolutely
Edit 2: Again calling paying customers awful and liars, at least youre staying on par with everything that was written! Very unfortunate attempt of management. FYI, customer is always right in matters of taste, but I wouldnt put it past degenerative administration to know what theyre referencing when they cant even read a negative review without crashing out. Too hotheaded to break a situation down properly is again, as expected and a great example of the in-store experience! Stick to reddit/discord modding it's more your speed
*Let it be known he stalked my other socials...
Read moreI just had to write a review about an amazing customer experience I had at Galaxy Games.
I work nearby so often times wander in during lunch, browse their MTG singles and usually buy some random ones that catch my eye. They have a decent selection of modern-legacy-EDH singles and a very big selection of Standard MTG singles.
I do draft and/or play legacy there sometimes but the store's schedule isn't a great fit for mine.
Anyway, onto this great experience.
So, I had bought a decent number of legacy cards for a couple decks (D&T, Grixis control) and checked out without thinking about it. I did this as Galaxy is eminently fair in their pricing and usually bases prices on TCGmid, which is a great deal! After the fact, I was totaling up the amount in my head and it wasn't quite making sense.
The day after, I went back in and spoke to Kel the owner and worked it out. Part of the issue was MY mistake (accidentally buying a promo version of a card instead of a pack foil) and also the fact that one of the cards was priced using Crystal Commerce mid which happened to differ from TCG mid. Kel graciously did some quick reworking of the deal, did a little card swapping and made it more in line with what I was expecting in terms of price.
Suffice it to say, I was blown away that he was so willing to go the extra mile to make sure we were both satisfied with the deal and that it was fair to us both.
For that, reason I will always keep coming back, buying MTG singles, playing in their events whenever I can, and supporting Kel and the store! And I...
Read moreMy name is Ivan and I can confidently, unequivocally say that galaxy games is a true home away from home. I started playing magic the gathering again about two years ago and I went to Galaxy to try and play a couple games for the first time in years thanks to the pandemic. I was extremely scared and nervous because I was new and I clearly wasn’t as experienced and knowledgeable as some of the other players. But when I sat down at a table with some of the regulars I met some of the kindest, well spirited and funny people there. I was actually atrocious at the game however they welcomed my mistakes with open arms. I never have felt so comforted playing a game that I love quite like I have at galaxy. They have the widest array of board games, card games and more nerdy accessories galore. The people and regulars here are some of the best people ever. A major part of galaxy games for me though besides the customers are the staff. Kellen, Steve and Nico are truly fantastic. Plenty of my friends have gone to the store and I’ve never heard anything negative about any of them. They are all so great and I could go on and on however nobody would want to read all of that. So I’ll say this. Wherever you are it is truly an experience more than a game store. The people I’ve met, the games I’ve played, and the stories I have from Galaxy I will remember and cherish forever. Every week I make it not just a habit but a reward to walk the mile and a half from my house to galaxy just for this. So take it from me and just make the trip, trek or commute to...
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