Zenith City Piercing and Tattoo — Attraction in Duluth

I had an ear piercing done here 2 years ago, I was 16 and wanted a cartilage piercing. when i got the piercing it bled A LOT for almost 5 minutes or more and we had pressure on it for a long while till it finally stopped. When i got home and I had to clean it I realised it was pierced at a downward angle. I had another piercer this year look at my piercing and said the angle made it VERY difficult to change the jewellery to a shorter bar because of the angle. I also felt as if the piercer was not as kind to me for my age or my choice of piercing. lets just say I have had amazing experiences getting piercings other places and wouldn't recommend this place to family and friends.

In response to the owners reply: 1 I've noticed the piercing was angled down from the first day and I know what works best in regards to all of my ear piercings. 2 I did not feel like my experience was kind or good and that is my opinion. and 3 as I have previously stated I do not recommend this place the staff can not unfortunately take constructive criticism as shown by the shops response putting blame on my bad experience on myself, no responsibility was taken. If i was to take the blame I would say it is my fault I had trusted this shop to give me a proper piercing and a professional experience. I didn't mean to offend the piercers at the shop or their profession I just wanted to share my experience in hopes you can see the mistake made and prevent an incident like this...

I had a great experience getting pierced by Danny. I got a daith and helix, and love how they turned out!

The reason I'm docking a star is because scheduling an appointment was really frustrating. I tried calling their phone during business hours 6+ times, but just kept getting the machine. The machine says not to leave a voicemail, and to send a message on Facebook instead. I tried doing that, and got a response initially but when I sent follow up messages I didn't get any responses. I was able to snag a same day appointment from one of their posts about availability on Facebook. A friend of mine also had a similar experience feeling frustrated trying to get an appointment. Some sort of online scheduling system or a part time receptionist who could handle messages/phonecalls would really add to the customer experience and decrease frustration.

I'd like to add that I'll definitely be coming back for additional piercings, so the above complaint hasn't turned me off from them...

2 months ago my daughter got her nose pierced, she was 14. Keep your feelings aside about that. Anyways, she was a little nervous simply because of the needle. The owner, which I have had piercings done by him as well, is reassuring, kind, and takes his time. We felt comfortable and safe. We went back not too long after because I decided to change my nose stud into a ring and he helped me do that and was very fair on the price. I will only go there for my piercings. Also my six-year-old soon-to-be 7 right before Christmas will be having her ears pierced there. He really shed light on it when he told me when you put these little earrings in from Walmart or wherever you don't know what the metals are in the earrings. It's best to have surgical steel. Why didn't I think of that? Why isn't everyone thinking of that? So we'll see him soon and I'm sure, he'll make my seven-year-old feel quite safe and comfortable....