NorShor Theatre — Attraction in Duluth

The plays, the actors, the talent, and the music are very enjoyable. The venue is nice. I frequently attend shows here. However, we recently had a terrible experience with the theatre staff. We arrived for the play about 25 minutes before playtime. One member of our party was in a wheelchair, and we had handicap accessible tickets. After waiting for several elevators, we finally made our way to the lower balcony level. We came out to a door that had a sign clearly labeled that we couldn't open it without the presence of an usher, but there was no usher to be found. We entered and tried to find our seats, but without help of an usher and lack of labels, we were unable to locate our seats for several minutes. We finally got seated 5 minutes before the show. I ran to the concessions at the mezzanine level to purchase waters for our group, who had been on the road for an hour just to get to the theatre. Another member of my party was already there trying to purchase water. The staff working the concessions and the usher told us concessions were closed because it was too close to showtime. I tried explaining the situation with the wheelchair causing us delays getting in and pleaded with the bartenders to let us quickly buy bottled water, but the usher and bartenders became very rude at that point. Our family spent nearly $600 to attend this play. The least they could do was be polite about the fact that their lack of organization and lack of handicap prioritization of their elevators made it difficult to get to the concessions more than 5 minutes before showtime. This experience has really spoiled my view of the theatre, and I will hesitate to attend...

Disappointed. Went with high expectations, to see On the Waterfront, a classic film from 1954. Loved the restored theater. But where was the popcorn? There is no popcorn. The seats were ordinary stadium type seats with no give for moving one's back backward at all. The film audio was so loud it hurt our ears and we had to leave 90% into the film, missing the ending. $9 for wine and the wine glass was about 30% filled, not much more than you get for a sampling of wine at a restaurant. The hot pretzel was kind of a joke, a couple of small bites not a real pretzel. The movie was at 7pm but at that time three men got on stage and lectured us on the movie for about ten minutes--- seriously just start the movie and talk about it after it is done for those that decided to stay for a film history lecture.

I was at the Norshor back in circa 1985 (watched My Life as a Dog then at the theater), and it was a real movie theater experience with popcorn and other traditional movie snacks and without being held prisoner to a lecture when the movie was supposed to start.

I wanted it to be a great experience but The Norshor lost us as a repeat customers. We will instead opt to just keep going to the traditional theater with dreamlounger seats and traditional and a greater...

Based on the audio at the Low concert this would be a 5 star rating however when I arrived the front doors were locked and I was admitted into the box office (not the grand entrance which was locked) by a hesitant and skeptical door person. Although I had a ticket reserved in my name, the ticket person admitted they had given it away. There was not apology for this mishap or recourse offered. Why would you give my ticket away? Why are all the doors locked? Is security really that big of an issue in...