Kids Empire Euless — Attraction in Euless

Probably good for just taking your kids to play, but if you’re the adult dealing with and paying for a party, take your business elsewhere. We had minimal communication prior to the party (booked a month in advance). I had to call the place multiple times to ask questions and get clarification on things. Not a big deal personally, I am a proactive person. But regardless of how many times I called and confirmed information with them, they still messed up some things. In the end we were charged for an extra kid, an extra pizza, and never credited for the cake they do not make in store. Website (at the time of my booking) said they do provide a cake, but this location does not have a kitchen - so they say they will refund you the cake price… Weirdly enough, manager said they are “not allowed to give in store refunds”, so I would have to contact the corporate email to receive a refund. It took 3 weeks for them to answer, and as of today they still have not resolved my issues or refunded anything. In fact, they have dismissed my complaint entirely.

More on the party itself: The pizza they provide for the meal parties is terrible. And if you bring your own, you do not get a refund for the pizza price. The “motorcycle ride token” that is included for each child for the party is actually just ONE card with credit for ALL of the kids. We had a party with 20 kids… do they really expect all kids of any party size to stay together and take turns using the motorcycle in a huge place like this? Literally makes no sense. And Yes I did ask for a card for each child and they said they are not allowed to give out more than one. You are supposed to have an exclusive party host, which we barely saw, and many times I had to go find her to ask for things. One of the party managers I talked to on the phone prior to party said they provided balloons. They didn’t. For the price parents are paying per guest in a party, I would expect much better customer service, food and logistics than what we received. Very disappointed in...

I had my daughters 2nd birthday party here. The place itself was nice. However the staff at the front desk was not. When we arrived, the lady at the front desk (a heavier Caucasian woman blonde hair) greeted me and asked what I was needing help with. I told here I was here for a party and she asked who’s party? I proceed to tell her it’s my party since it’s under my name and her response was “YOUR party?” And my reply was “…….my 2 year old daughters party” then she tries to laugh it off and asks whats the name the party was under, I give her the name, and she’s looking through about 6 or more clipboards. At this point me and guests are piling at the door, because the lady refused to let any of us past the gate without signing a waiver. We’re holding food, decor, etc. then another worker comes over and asks what the name was again, I give her my last name, thinking it would help them find it quicker and she asks “the first name is Washington?” And at this point I’m getting annoyed. I give her my daughters first name and by now, the First Lady comes back with the clipboard and have me write everyone’s name down. I get it’s policy, but the sarcasm was aggravating. We finally get to our tables to set up. My guests come, the kids play, we eat, etc and even clean up after ourselves even tho we were told our party host will clean after us. We still cleaned our tables and threw out all the trash. We didn’t bother anyone. As we’re leaving, I hear the lady (that checked us in) talking about our party and guests and how we’re “finally leaving”. What really upset me is that, she told one of our guests “oh you’re here for that party? I don’t even think they’re having a party they’re just here to celebrate” - overall I wasn’t pleased with the employees. And to pay over $400 for a party package, I expected more. We won’t be going back.

Lastly on the birthday certificate, they had the wrong name (my name and not my daughters name) and they had the wrong age as well. Lack of paying...

I visited this location with my 2 year old daughter yesterday and it’s a nice location, however I had a bad experience because of some unsupervised older children in the baby/toddler play area. My 2 yr old was playing by her lonesome on the bridge area while two boys were throwing play pen balls up onto the bridge area toward her direction. My daughter was not near them so I wasn’t concerned at the moment. These boys were at least 4-6 yrs old.

A few minutes later or so a few more kids came into the toddler area near where the boys were in the ball pit, particularly a girl at least 7-8 years old, too old to be inside that area. I was the only adult in this area at the time. I went to front to ask a question for a few minutes and when I returned my daughter had made her way down the bridge, halfway down the slide, and all the children, including the at least 7 yr old girl, were pelting my 2 yr old daughter with balls. I immediately told them to stop and they all looked at me with blank stares. I explained that that was not ok as she’s just a baby but they seemed completely clueless. It literally broke my heart and instead of making of scene or looking for their parents who were no where to be found, I took my daughter and left.

I get it they’re kids, kids will be kids. I probably should not have left my child either. I guess my main concern for the staff is to please do a better job of ensuring that the appropriate aged children are in the toddler play pen and make sure parents are there to supervise them.

Because my daughter was not crying and not concerned at all that these older kids were hitting her with balls, I didn’t loose it altogether. She was my saving grace. But please, STAFF make sure babies and toddlers, only, are in that area, and parents, please teach your children to be kind, especially to...