AT&T Store — Local services in Euless

Roberto, the ATT agent in this store, is a fantastic person. But anything besides Roberto, including ATT Inc., is the worst nightmare you never want to deal with. We entered this store around 2 pm to switch from another provider to ATT. We finally quit this store at around 7:30, after five hours of waiting for the transfer to complete (although it did not). Nothing at ATT works just like a regular business. Compare it to Verizon and T-mobile a block away. We were asked multiple times to give our Social Security and other personal information to the ATT agents multiple times in front of everyone in the store just because the entire ATT online processing system was broken. The deal we were offered explicitly had NO internet data throttling. But guess what? ATT secretly puts you on an internet data throttling plan you can only find when you go home and check your ATT account online. But the nightmare does not end here. ATT, the business monster, FORCES you, the customer, to add unnecessary, unwanted monthly charges to your plan (like insurance and other charges that I cannot even remember their names) that you are allowed to remove only in the subsequent days by searching through multiple layers of ATT apps online (only if your remember to remove them, remember what they were, and ATT makes it easy for you to find and remove them online). That is not the end. Have you ever heard of "no contract plans" with ATT? That is a myth. They have only changed the name of their three-year contracts to continue to foul people and survive among the great deals the competition offers. This ATT practice has a name: scam. After five hours of standing at the ATT store, giving away our personal security information to everyone in the store, we were given a bundle of wires and four cell phones to go home and transfer the data between the old and new devices. I eagerly look forward to returning the entire purchase and plan to ATT tomorrow morning and switching to Verizon. I hope no one falls for the seemingly lower-cost plans of ATT because it's not a real competitive service; it's an unrivaled, low-price exclusive executive AT&T Inc. scam. p.s. Right now, there is 50% off on all Samsung products if you buy a Samsung phone from ATT, but wait, don't fall into the ATT trap again because as soon as you buy your device, you realize there is no Samsung product or addon to buy with the advertised discount in store. You cannot add them later because the whole Samsung purchase must be...

Generally, I do not write reviews. However, my experience at AT&T has been beyond horrible. I recently moved into my new apartment and scheduled a technician to come out to setup my internet. I waited between the scheduled time of 2PM-4PM and never received a call, text, or email. When I called the AT&T store around 3:30PM (ish), I was told that if the technician did not arrive at 4:00PM or 4:15PM to give them a call back. After waiting, I called back and requested to speak to the manager. After getting the manager on the line, I was informed that there was a "system glitch" and the service cancel my appointment. Never in my life have I been upset. When I ask what I could do to get someone out to my apartment that day to install it, I was informed that I would need to pay an additional $100 dollars upfront to schedule my next appointment. I was livid. My question to him, after the use of colorful language, was: "Why am I being charged for something your system did?" His response was, and I quote, "I don't know". You are the manager and you don't know. I then went up to the store location to talk to the manager initial, but he left for the day. So I talked to a nice team member get a better understanding of what happened and then was told the next appointment would be Monday at noon. Mind you this was after I waited to speak to a multitude of customer service reps who told me different versions of the story. Story A.) The person who lived in the apartment before me did not cancel their internet (I'm still trying to figure out what that has to do with me) and Story B.) The Technician canceled the appointment. (They canceled the appointment without letting the customer know? make it make sense). When I asked why, no one had an answer as to why they canceled, why the Technician would cancel or why I had to wait from my initial appoint Saturday to now Monday (2 1/2 days without internet). I wanted clarification, but instead I was given the run around and told various things. Unfortunately, I can not use a different internet service as the apartment only takes this one. There was no ownership of what happened, no apologies, and no fix. Currently I am having to use a hotspot to use the internet and have no other option than to wait...

If 0 stars were only an option... My fiancée and I went to to see how much it was to add a line to his current account. i was a current Verizon customer. If it were going to be more than 20/30$, we were planning on not making the move at this time. We asked the sales guy how much it is to add a line, he said $20. We asked him multiple more times that it would only be $20 to add a line. We confirmed that my fiancé’s current plan would not be changed. We decided to make the move and we bought an iphone8. We confirmed AGAIN that the line would be $20, the phone would be about $24 per Month, and the phone warranty would be about $8 per Month, and confirmed the bill would only go up about $55 per Month. When he checked his AT&T service agreement online, the bill went up by $90, not EVEN including the amount of the phone. The plan was changed and the cost of the line was $60, not $20 as stated in the initial conversation; not including random other “fees” added. I went back to confront the store and was told the manager leaves at 5 pm. Convenient, most people with actual customer problems do not get off work until then. I called the customer loyalty line, again nothing was done, just apologies. I gave up and decided I guess I was destined to be a Verizon customer. I went back to Verizon, tried to get my number ported back over to them, and was told my number was still “in between” both AT&T and Verizon bc it was been done about 3 days ago. I went BACK to at&t and a manager was on staff, but it was 5:30 pm, and he obviously had somewhere to be. I explained the situation, he looked bored and looked at his watch the whole time, and genuinely acted like he did not care. When asked why they do not disclose all fees up front and why they are not honest about their prices, he replied “well, it depends on how you ask the question”. I was appalled. I had to laugh, I could not even be mad anymore. It is shocking to me that the customer is expected to know more than the sales rep and that writing in blood is the only way to accept an honest answer regarding fees at AT&T. I was an AT&T customer for 5 days. I will never be an AT&T...