HobbyTown — Attraction in Fairfield

It's because this store is located more than likely in a super hi rent district, one of the most counties in the entire country (Fairfield ) as everyone who shops here knows pays exhoratant taxes where people with money (cash) on hand spend freely for the most part don't care what it costs. I live in very lower Litchfield county with a Hobbytown and find the prices more than reasonable and majority of my purchases are special order 1:32 scale Trumpeter, Tamiya, & Haseqawa airplanes which are expensive to begin with and the owner tries as hard as he can to match on line prices. I want him to succeed since I'm not big into mail order such expensive items. The one I did came damaged via USPS I think despite the box showing no signs of abuse. It took weeks to get the damage parts replaced.

Lastly (all) supplies come from this store and let me tell you it's close to a thousand dollars a year.

To wit not Hobbytown related but I worked at a high end picture frame art gallery in Stamford where our rent for a 7500 square foot store was nearly $18,000.00 a month with 10 full time employees. Using ones imagination think of what a standard size 18 x 24 frame costs with a double mat, glass, frame & labor. We never had one customer complain, ask for a discount or barter they paid the price walked out and continually returned why because of our knowledge, skills, years of being in the field and lastly superior customer service which I'm more than sure the Fairfield Hobbytown offers all...

Went there (20 miles away - the closest hobbytown) to buy a Blade 70s RC helicopter. Once I got home, I realized the item is not new, the blades had scratches, the instruction manual had marks. Went there today early morning and the guy was like "We only sell brand new items". Then I showed him the marks and then the manager shows up and says, "We tested this because manufactures wanted us to test it." Really ? These guys need to know the difference between NEW and OPEN BOX. Definitely would not visit the place again.

REPLY : Yes, I used it assuming I purchased the BRAND NEW item. Dude, so you guys are telling me, you guys unscrew the controller, scratch the blades, read the instruction manual like any of the user and box it and put it back and sell it as a BRAND NEW item ? And you are telling me like its the manufacturer's requirement to test the items and sell it ? Are you...

Horrible experience with a return. My daughter wanted to buy me a new engine for father's day and the owner of the store sold her the most expensive 4 stroke OS has to offer in the size I was looking for. I went there with receipt before receiving engine and the store owner wanted a 15% restocking fee. After complaining he agreed to 10% restocking fee.

He could have recommended a similar engine for half the price but sold my daughter the most expensive motor in that size. Completely unethical in my opinion. Charging me the restocking fee was insult to injury.

Watch your wallet if you shop at this chain store. A complaint to corporate went nowhere. Stores are locally owned and operated. You are...