Village Bagels of Fairfield — Restaurant in Fairfield

Rude Service From The Lady Who Takes Orders…

“I won’t be back until I know she has been either reprimanded, trained in correct customer service, or fired. And other customers should beware too. ”

(Full Story) For started I tried calling in my order as I do each time I order from here. The same rude woman who is always in the front taking orders interrupted me yelling, “HOLD ON HOLD ON HOLD ON.” No worries I said because with a popular breakfast place I get it. However tone and demeanor was rude when she put me on hold. Unbeknownst to me she put me on hold in hopes of me hanging up. I proceeded to walk into the store while still on hold. The time it took me to get from where I was coming from to the store, was still not long enough for her to come back to the phone. When I walked in the store, I ordered my food and said you left me on the phone, and she said… “We’re busy, what do you want to order?” Instead of apologizing she had a rude demeanor again while I was ordering in person.

First of all, no one made you work this job and if you are not a good fit for that type of role, quit. When you are apart of face to face customer service, you serve as the face of the company you work for. To which I can say Village Bagels needs to do better with who they let represent their company. I don’t know the woman’s name but she has consistently been the one taking orders on the side and has always been rude and disrespectful to customers. Other people I mentioned this experience have expressed that they take the trip to Westports Village bagels because their customer service is far better than Fairfield’s, to which I agree.

I won’t be back until I know she has been either reprimanded, trained in correct customer service, or fired. And other customers...

I almost never take the time to write reviews, but my current experience prompted me.

My family and I are frequent customers, and enjoy Village Bagels in Fairfield at least one or two times weekly.

I placed a phone order for two sandwiches today. Upon pick up, I was given a bag with two sandwiches that were not my order. I didn’t realize this until arriving home. I called the shop and was told I ‘decided to take the wrong order of sandwiches’ and that I was asked if it was the order. Excuse me? No one asked me anything when I picked up; I was handed a bag and paid for them. I was told I could come and pick up the correct order. There was absolutely no apology made, nor any offer to compensate for the trouble. When I asked for compensation, I was told that it’s not possible. I have never in my life been spoken to in this way before as a customer anywhere. Needless to say, my shock and disappointment are enough to no longer patronize the shop.

We’ve never had an issue before at this location and have always been treated with friendly, kind and professional service by the whole staff.

I felt it was important for you to know how the staff may choose to handle a situation such as this differently in the future. A very simple offer of apology and/or offer to compensate for their error would’ve gone such a long way, so it’s a shame that there was such a lack...

Had the worst experience at this store while doing DoorDash. Order wasn’t ready when I arrived , when I asked the cashier about the order she said the door dash system was down (wasn’t true) I had to call customer and tell them they had to cancel. It was a big thing in the store because when I went back in the store I asked about the order and what should I tell the customer cashier looked me right in my face and said she didn’t remember seeing me. I really felt like they were being racist towards me I asked to speak to the manager and he was also very rude to me as well I kept my composure the whole time but I wouldn’t recommend going to this place if your not from the area I’m a black male and felt super uncomfortable in this restaurant I was treated very poorly and when I went back after going to the customers house the order was finally ready just sitting on the table no apology nothing just sitting there very poor customer service. And from I’m seeing in the comments there are a lot of complaints about the staff here obviously something...