Florence Smoke Shop — Attraction in Florence

The people working in this store are not the same as six months ago. Those guys were GREAT. The new crew, not so much. Based on recent reviews, we aren't the only ones. We won't be back.

I dealt with the young lady working in the store today on 3/11/2024. From the minute I walked in she seemed bothered. I asked her if my usual vape was still $39.99, and she said, "No! Who sold that to you?" I can't remember what I did last Tuesday, so it's no surprise I couldn't recall. She stated grouchily that she would sell it for $45. I thanked her, and then asked if I needed to open it inside the store as I have always been told to do in case there was an issue. She blew me off, so I walked outside and opened it. The top of the vape popped off, leaking oil. I immediately went back inside to show her. She popped the top back on and refused to exchange it. I questioned their policies, as these vapes are very expensive. She became very rude and called the owner, who also refused to exchange it after speaking with her. I have spent my fair share of money in that store, and was completely shocked at how rude and unhelpful they were. I've never had that happen before, and I will never spend another dime in there. We will go to one he does not own.

The attached picture shows the amount of oil spilled. She lied to the owner stating no oil had spilled.

So now if the vape falls over and lays on it's side at all, it will leak. Any pressure at all at the top will cause it to pop off again, as well. Faulty vape. Anyone who vapes knows this.

Thanks for nothing,...

My favorite place to buy e liquid juice. Huge merch selection. Friendly guy. Good prices. I always shop here. They literally have just about anything you could be looking for in the store. They have decent prices and more choices of e liquid and lots of varieties of everything they carry. I honestly can't think of another place around here that has as much merch . I always I like to go there because I know they will have something I want and I won't have to go anywhere else. Also the guy is pretty friendly that usually works there and he will let you test out the e liquid Vape juice and gives you good...

Whenever I come in there, I'm usually always helped by Courtney! She's super knowledgeable about everything I ask about, if they're out of something she always keeps her word on when and if they will be back in stock. I've never had a bad experience while she is working. If she is working, I bring new people in and she's extremely helpful and nice to them and answers all questions to the best of her ability. I'm pretty much just giving her 5 stars. 🤣 but they do have a good selection of vapes and a variety of different items. Great place...