Ulta Beauty — Attraction in Fort Lauderdale

Very dismissive staff. I went in there to purchase a cologne for my boyfriend as his birthday is today and I wanted to smell the cologne before I purchased it. Once I finally found the cologne, a salesperson looked right at me and proceeded to walk past me to chat with his coworkers. It wasn’t until I continued to look at the group of them before they decided to ask if I needed help. The lady that helped me was alright. They didn’t have the gift with purchase in stock, so I needed to place an order online. As I was already in store, I inquired if I could do that with the cashiers in the front, she informed me that I could, so I made my way to the line. Once I explained that I needed to make an order and we began the process, I could tell the cashier was less than enthused that I was placing an order. I tried to redeem a coupon that I could clearly see in the app could be used in store, and she proceeded to tell me I could not apply it since it was an online order. Thankfully another worker was passing and was well informed that the coupon could be applied. Once the coupon was applied, I let her know I had two eGift cards that I would like to apply. She voided the transaction so I could apply one and when I proceeded to pull up the barcode for the second one she then says I can only use one as it’s an online order. I inquired about the shipping, as I needed the item by a certain day and I wanted to see if it would arrive in time. She continued to say that she could not see it on her end, but it will show up once I complete the transaction. I’ve worked retail, sales and management, for a couple of years and clearly if a customer is asking about the shipping time frame of an item you can assume they need it by a certain time. Why would I want to complete the transaction only to receive the item after the needed time? At that point, I was completely turned off and felt as though I was burdening her. I proceeded with payment and the cashier walked off to make whatever remarks about our interaction, and then made a declaration that she was taking her “30 minute break”. I love Ulta, but I will never visit this location again.

Update - upon reading other reviews, I would say all women of COLOR beware; seems to be a trend at...

Was followed around by the security guard and confronted her and she yelled at me. I was there for lash glue and conditioner and then thought about buying cologne for my stepdad since his birthday was coming up. I picked up my 10 dollar lash glue and walked over to perfumes (I also happened to be the only black girl shopping in the store). I then I noticed her circling me and my mom, so I asked if I could help her and she said no. And it’s not like she was circling the store it was a small tight circle around just us. So when I noticed her the 5th time I told her that we weren’t stealing and she started shouting “I never said that.” A couple of times. So I said forget the perfumes and I went and grab my conditioner to it she followed us to the back of the store where the conditioners were and when I headed up to the store she ran to the door as if I had something in my pocket so I let the cashier know that I felt I was being followed in the store which is uncomfortable and the security guard waited at the door as if the door was going to go off because I had something in my pocket I purchase my items and I left and gave her a glare because she was wrongly accusing me of stealing. I then called the manager later, to which I got excuses saying oh well people steal I’m like I understand but I wasn’t stealing and she defended the security guard in every way but never gave me an apology and acted as if I was overreacting to being followed so I reported them to corporate. I felt so bad that I can’t go back there and I really liked that store. Are used to work security at target I know how it works you assert your presence when you have accurate suspicions or evidence that the person’s going to steal. All I was doing was smelling perfumes and I got fallowed through the entire store. Everything I touched I put back except for lash glue and conditioner and I was still followed. I felt so terrible that I cried for hours I can’t go...

During my recent visit to an Ulta store, I was delighted to find it impeccably organized and welcoming. From the moment I stepped in, the security personnel greeted me warmly, and as I departed, I received sincere well wishes for the day. The exceptional customer service stood out, creating an environment where I felt at ease and never overwhelmed. The staff approached me, asking if I needed assistance, and there was no sense of pressure during the interactions.

An additional highlight occurred when I couldn't find the specific shade of foundation I was looking for. Unlike many other stores that claim items are unavailable if not on display, the Ulta staff checked the back stock for me. Although the desired shade wasn't in stock, the beauty representative took customer service to the next level. They not only informed me of the unavailability but also offered a proactive solution. I was encouraged to proceed to the register and place an order for the out-of-stock item, with the added convenience of free shipping to my house. This above-and-beyond approach further solidified the positive experience I had at this Ulta.

The store's layout contributed to the overall enjoyment of my visit. It is spacious and aesthetically pleasing, housing a diverse range of products that could easily captivate anyone for hours. The thoughtfully designed layout, with one side featuring popular drugstore brands and the other showcasing high-end options, offers a convenient one-stop shopping experience. Ulta frequently provides better prices than typical drugstores, thanks to their regular promotions.

The knowledgeable and helpful staff added another layer to my positive experience, making this Ulta a must-visit destination for anyone seeking new beauty products or simply wanting to explore the latest trends in the...