We were super excited to go get photos done here, we came in they told us to pick our theme and they would be right with us. The girl brought us back and picked out our costumes for us, with no real enthusiasm or excitement. Not asking for our opinions. Once we were finally dressed they set us up to get photos taken on the Western theme. All of this happened without a single conversation about cost, pricing or anything. The photos were fun, and we had a good time. When it came time to sit down and look at photos there was a bit of confusion while one of the girls was being trained. And a lot of side chatter about other things not related to us the customer. Editing the photos in front of us took a bit of time, we had been at the place to 2 hours at this point. A lot of our photos were great, and we really loved them but something got mixed up and we got two 5x7 prints that were almost identical. None of us had picked the photo and because it was already printed they were going to charge us for it. Being in the service industry I found it ridiculous how they could not do the right thing to make the customer happy and sacrifice the one sheet of photo paper to print something different that we loved instead and would have paid for, leaving is much happier and raving about the product instead of being upset. What was more frustrating was her going through all of the photos to tell us that we had picked the wrong one instead of providing a good service. Glad I finally was able to do this, but upset with the customer service.