This store needs some grown-ups working there. The employees all look like they just rolled out of bed. The first dude who helped me had ketchup in his facial hair. Am I really supposed to trust that dude to buy a $3k laptop? I made an appointment for the Genius Bar ten hours in advance, but I was kept waiting 35 minutes while employees seemed to be helping people entirely at random. One guy sat down and an employee asked him if he had an appointment. He said, "No." The employee said, "That's cool - I can help you." I said, very politely, "Hey, I do have an appointment and I've been waiting 35 minutes." And the employee said, "Excuse me sir, you'll have to wait your turn." Didn't that kid go to preschool? It was my turn! I finally cornered someone to help me - literally - I had to chase them into a corner. It was a very simple glitch on a stupid iPad mini (my daughter requires one for school - don't get me started) that required about 3 minutes to fix. Instead, I was there for 1 hour 21 minutes because the person I cornered had never seen an iPad mini before. Now I'm not so sure they actually worked there. Maybe it was just a random lunatic in a blue shirt with a roach clip earring. The store is in obvious need of real management, a real supervisor who tells these 13-yr-old employees what to do and how to do it. And if you're going to set up a reservation system for the Genius Bar, then why on earth isn't there a system to actually utilize it? I went to my first Apple Store - I dunno - eight years ago? Nine years go? I remember it being a very positive experience. I'mn head of a household with 4 Mac laptops, 2 iPhones, 4 iPods, an iPod touch, and 2 iPads, and I'm at the Genius Bar all too frequently. I dread the experience. I miss the days when Apple had 11% market share and no stores. They were much nicer to deal with. Now I'd rather go to the DMV. (FYI - I am typing this on my Acer Chromebook, which is hands down the best computer I have ever owned. It costs $199, and it makes the iPad look like a child's toy, and it has faster download speeds than an Airbook (and basically the same keyboard and screensize). Granted, the external speakers are horrible, but who uses the external speakers on a mini laptop?