Ortho Mattress — Attraction in Glendale

3/3/19::: I was looking for a new King Size mattress and bed set and didn't want to take a lot of time to do so. Carlos assisted me and my family and we were in and out within an hour. He got straight to the point, didn't up-sell anything, and tailored his service to our needs. He was very personable, honest, and an all around nice guy. My family and I didn't feel any pressure to buy anything and the purchase and delivery process was quick and easy (able to set up next day delivery). He also made it a point to go over every detail of the bill, warranty information, and delivery information / scheduling. We will definitely be back and telling our other family and friends about CARLOS.

Note::: If you are wondering about why I am making it a point to say CARLOS was awesome, is because the other sales man at this location working that same day (younger white male- didn't get his name), is the personification of an up-selling dooche-bag. I should note, I am a white male. While my family and I were finishing up the purchase with Carlos, the dooche-bag salesman was on his bluetooth headset, talking to someone. My wife and I overheard him brag about up-selling a previous customer and said "you missed out on $7,000" and "she could use a dose...

A year after I purchased a matters I noticed that I started to get a lot of bag pain, and the mattress seemed to be sag. I bought this mattress for almost $900 with an understating that its one of the best on the market. I contacted their customer service who gave me the run around for over a month. After which they finally told me that the mattress can only be replaced if on of their inspectors looks it over, and they wanted me to pay $75 for the inspection which doesn't guarantee a replacement. Well, an inspector did look the mattress over they they said that the mattress is sagging about 1/2" but it has to sag 3 times more in order to qualify for a replacement. It blows my mind that after a year of normal use a mattress can start sagging. I am certain that the materials they use are very low quality, but they market them as top of the line. At the same time the level of unprofessionalism I had to go threw is unacceptable. Their manager is very rude, and unwilling to help. There were numerous when I felt totally insulted by their manager. Overall, this company is a complete scam. If you don't believe me just look at their Better Business Bureau reviews....

I came in to order a mattress and got excellent service from Polin. She is the reason I wanted to purchase from this location because she was great BUT when I called to place my order a man named Carlos answered and I specifically stated that I needed a mattress soon. Carlos LIED and said the mattress that I wanted was available at another location and would be delivered to me within the next couple of days. I NEVER GOT A CALL confirming my delivery so I called the store the next day after hours of waiting for my delivery that never showed up and the man on the phone said my name was not on the delivery list and that mattress wouldn’t be available for the next couple of weeks. BUT OF COURSE MY MONEY PROCESSED BUT NOT MY DELIVERY. Moral of the story Carlos is a liar who just tries to make a sale. I definitely wouldn’t trust him. I took my money across the street to Sit N Sleep. They were super hands on, quick...