Appliance & Mower Center — Attraction in Grants Pass

We have done quite a bit of business with these folks, several appliances and some outdoor equipment. They have rapidly gone down hill with growth of their business and no longer try to give customer service. Instead they just give excuses. Our latest purchase was $2000 gas range. They would not convert it to propane for us so I had to hire a plumber. The factory sent the wrong gas conversion orifices. When I called Appliance and Mower Center for help, they said contact the factory as "we don't make appliances." Instead of looking to see if they had another gas range that we could get an orifice from they told me to "try and find one and they would pay for it." I am a homeowner and customer and I am not in the appliance and parts business. Obviously they won't be either if they don't change their approach to helping repeat, good customers. I also checked the price we paid for the range and we could have saved money buying in Medford. RESPONSE TO THE OWNER: Yes, your response to me as a customer made me angry. I called for help and got a snippy response, "We don't make appliances, call the factory". A much better first response would have been "Let's see if we can help you". And then you called me back and said that if I could find the part, you would reimburse me. That made me even more angry. If it is true you spent hours trying to find the part, it would have been polite to have called me back and told me. I called the factory and requested the part be shipped expedited. If you really did call the factory, it was after I had already placed my order with them. Had I purchased my range from West Coast Appliance in Medford, they would have converted it to propane, delivered and connected it. I would not have had to pay a plumber to come out twice. I HOPE YOU LEARN THE VALUE OF SERVICING CUSTOMERS. IT ENCOURAGES...

Tried to shop small business local. Here's what I got: Asked for an American made over range microwave. I was told the Whirlpool they had in stock was American made and $499.00. I mentioned that I had read Whirlpool microwaves were made in China, but was told no. Made in American. Get home and made in China all over the box. Called twice with no answer. Left a message: microwave made in China. No return call. Guests on the way, needed microwave for meal prep. Installed Chinese microwave. Out of curiosity I looked up the price on their website $479.00. $20.00 less than I paid. Same exact model at Lowes $329.00. I don't mind paying a small amount more for local sales and service, but $170.00 more? My fault for being in a hurry, but won't happen here again!

Your reply says volumes about your customer service. As a 25 year experienced mower and equipment dealer I have no idea what you are talking about regarding government regulation. I don't think you do either. Made in China, is made in China. As for the $20.00 I was overcharged, keep it...you must need it. Like I said in my review, I didn't expect you, or ask you to compete with a box store. I made a conscious decision to keep my purchase local, just as I wanted an American made microwave. I would have been happy to return the unused and factory boxed Chinese microwave for an American made model if you would have answered your phone during regulat business hours. Obviously I will not be doing business with you...

I purchased a whirlpool washer and dryer from Appliance and Mower Center. The first day I called the Appliance & Mower center I told them that the washing machine was so loud I didn t like it. They said It was just how it was. Nothing was done about it. I guess even though I didn t like them I was stuck with them. One month and the dryer drum has chipped. Six months and the washing machine doesn t drain. Say s it s working when its not, doesn t lock the door and last night I come home and it s on working and the door is wide open. I called The Appliance & Mower again to tell them how unhappy I was. She said their is nothing she can do. I understand It has been six months, but I called the first day I purchased them and told them I was unhappy with them. I will never purchase a whirlpool again. I will never trust Appliance & Mower center to make a purchase because they don t stand behind their product. Horrible customer service.......You should be ashamed of yourself.. Sad:(

Craigslist sells used washing machines for $100 that will last years. Last one I bought Six years ago for $200 Still worked great when I sold it to buy these new piece of crap... It...