The Home Depot — Attraction in Hammond

Poor customer service and poor management! CHRIS, the manager, is RUDE and UNPROFESSIONAL. One of the store employees suggested we open a credit card to receive an additional 20% off a $2,700 purchase. After we were approved, the employee realized that the 20% discount was actually capped at $100—a very misleading promotion by Lowe’s, which the employee himself wasn’t even clear on.

When the employee informed us of the mistake, we asked to cancel the purchase. We then waited 20 minutes for a manager to arrive, even though the employee called for him over the walkie-talkie multiple times.

When Chris finally showed up, he didn’t greet us, didn’t apologize for the misinformation, and didn’t acknowledge that we’d been waiting. He spoke only to the employee. It wasn’t until I directly addressed him and asked what the resolution would be that he even acknowledged our presence.

Even then, he offered no real resolution, responded with a condescending attitude, and walked away without addressing the mistake or offering any form of rectification.

Although this is our local Lowe’s, we will not be returning until there is customer-service-oriented management in place—specifically, leadership that understands how to deliver adequate and...

This review is not specifically meant for the Hammond location as my issue is with an appliance that I ordered through HomeDepot.com. However, I'm sure they all use the same appliance delivery company. Long story short, I ordered a fridge and it was supposed to be delivered 12/1, which was never delivered. I got rescheduled for 12/8, still no fridge. Home Depots answer is that the delivery company won't answer the phone, so there's nothing they can do. I suggested that Home Depot get with LG and come up with an alternative delivery method to get me my fridge, still answered with there's nothing they can do. Their only solution is to give me a voucher for a mini fridge. I explained that I moved the old fridge out of the way per the instructions for new fridge delivery, so I had no place to put our food, and they offer me a mini fridge? How are we supposed to move the contents of a 29 cu ft fridge into a mini fridge? I will mention that I ordered a washer and dryer from Lowes at the exact same time, and that delivery was extremely smooth and we are currently able to wash and dry our clothes, but we still have no way of keeping food cold because Home Depot and their partners can't seem to deliver...

I would like to share my experience at home depot today today I was helped Miss, Ms Nique an after I mistakenly broke a solar light. they had another cashier at the register and she removed the broken solar light from the bag, even though I was willing to purchase it because I have a couple of solar lights at home. They just needed the top and I just was going to replace the tops well these two cashiers not Ms. Nique, Took the solar lights that had been broken out of the bag after I had already cleared up with the cashier that my plane was to purchase them despite them being broken. The two ladies remove the tops out of my bag and then begin to look at me and converse like I was stealing, not trying to make it a race thing. I shopped at this Home Depot, regularly and find most of the people that worked at friendly. The only problem that I do find at this Home Depot that is hard to find somebody That can actually help you when you’re looking for products or have questions about it I’ve spent countless of hundreds of dollars maybe even thousands at this store and I just won’t be coming back for a while. Let’s just say that I mean not come back at all on the verge of losing a...