Polo Ralph Lauren Factory Store — Attraction in Harrisburg

I walked into this store on a Wednesday afternoon around 1:30pm. I was greeted by a guy folding shirts and pants in the front of the store. The store was very clean and organized. The guy complimented me on my shirt I had on, and I said ‘thank you.’ Next thing I know another associate comes out from the back of the store and is looking me up and down like something was said between them and their ‘personal intercom’ system that they share. It must have been something real funny that was said about my apparel, the way I dressed, or etc. I used to work in the retail field and I know what’s said on those ‘personal intercom’ devices.. I don’t appreciate being ‘laughed at’ or being ‘picked on’ when I enter a store. If you are going to do that, please don’t do it in front of my face. I immediately left the store. I went to the Nautica store next door and was treated way better. I will NOT be returning to this Polo store. Please respect people no matter what they have on, etc.etc. when they walk into your...

No Problem taking your money. But once you do an exchange or a return there is a problem! I go to exchange 3 pairs of joggers for a smaller size, the guy working would only take 2 pairs back.

One pair had the original stickers on them, the tags still attached to the little black fastener were in the pocket, they came off when I tried them on.

He refused to take them back because the tags were not physically attached, yet they were still on the original fastener they come on. Stickers all still attached.

He had no problem taking hundreds and thousands of my dollars this holiday season but said it was policy to not exchange the pants for a smaller size even though they were brand new.

Absolutely disgusting behavior. I will NEVER support Polo or this store again. Going one step forward I will be returning everything purchased by Polo!

I have since put in a formal complaint about this associate and this store. And will continue to share this disgusting behavior by one individual...

I was here weeks ago with my son. I noticed that they have quite a bit of stock & the prices are more reasonable than the actual Ralph Lauren stores. There were a few people that asked us if we needed help. Every once in a while, when my throat gets dry, my asthma sort of kicks in and one of the ladies was kind enough to bring me water as I tried on a few items which sadly didn’t fit. She was also kind to bring one for my son who was waiting outside the fitting room. I feel bad that I can’t remember her name but I hope she reads this. Thank you for your kindness!

I will definitely come back to this Ralph Lauren factory store.

Josephine...