Savers — Attraction in Honolulu

Being an establishment that I visit at least twice a week I am very disappointed and upset with my last experience. Typically a sense of Community is felt upon entering the upstairs elevator to go down into the toybox (sales floor). While shopping with my puppy that was contained in her carrier, I was profiled and made victim while at check out. I had a large see thru plastic bin, some Rolled up clear see thru plastic carpet vinyl covering, Dog harness and two blouses. I had all of my items in plastic bin. With My puppy carrier in one hand and plastic bin in the other,I began to open the clear plastic bin and begin to pull out items to scan. Instead, I was met with a very hasty pushy Sales Associate who proceeds to “assist” By taking items out of my hand to be scanned At a SELF CHECK out counter. She then takes off a tag that was on a labeled item And SAID This is 1099 not 499. I replied THERE was the labeled item and her response it the wrong price. I didn’t want the item at 10:99 because it was marked 499 so I told her I didn’t want. She then proceeded to grab the The plastic vinyl along with the pink dog harness, which wasn’t priced at all. I said, could you please tell me the price of this to what she responded? No, our pricer isn’t here for the day and anything that doesn’t have a price Can’t be sold. She continued to hawk around, As if I was guilty of doing something. At this time, my dog is starting Fuss and she’s still All the way in my lane as if being watched under a microscope. I asked her if she needed any help to which She repeated my question back at me… Long story short, I called to make A complaint on this overly intrusive And stereotyping sales associate to which I learned, Rochelle is the retail manager on duty And there’s no one higher above her, so I need to call back and make a complaint at another time. I left out the part where she continued to harass me after I paid for all of my items and went to talk to the security About the issue, she created out of thin air. I know it must be nice to Put yourself on a Privileged pedestal And crack down on theft; But sister, don’t worry about My items being rung up, worry about why you’re the manager and you don’t know how to price items, You’re the manager, but you fail conduct yourself in a tactful Managerial manner, Worry about The countless number of Donations I’ve brought over the past From your previous location to your new location on King Street. Savers is to serve the community and It always has. I forbid That some self-righteous, new wave, pale twat of a retail manager Rochelle, Detour myself or any other Long time, paying/donating Customer and community member, put a damper on The quality character of Sustainability that Savers brings to moiliili. Rochelle , Maybe take your actions into consideration And find a route to better direct yourself in managing a Community...

I am a frequent customer of the Dillingham Savers. Whenever I’ve need to buy something I for my home or my family I’ve always made it a point to shop at Savers first. I have always come away satisfied with my purchases from Savers which is why I return.

Unfortunately this evening was the first time I walked away from your store in complete disappointment. I spent close to 45 minutes in your dish area trying to find an assortment of teacups.

To my utter dismay when I reached the register I was informed that the individual teacups would not be sold to me. Supervisor Mona insisted that I had to buy the entire ‘set’ of dishes if I wanted the teacups. She seemed upset and started speaking in another language under her breath when I refused to buy the incomplete set of dishes.

Why are we paying for ‘sets’ of dishes that are used, dusty, chipped/worn, and often mismatched/incomplete?!?

When we come to your thrift shop we are not expecting to find full sets of anything or be made to pay for incomplete sets of anything - that’s the point! It’s THRIFT shopping!

Sorely disappointed with Savers and my daughter and I will be looking for other places to shop at a bargain before I come back...

Went here to shop on an unusually hot day in Honolulu. Was sweating inside the store. Turns out the air conditioning was broken down . I get that these things happen. But when I approached first an employee and later the manager who looked about 19 years old about what they could do to mitigate the problem before someone passes out from heat exhaustion, all I got was stupid answers like 'there's nothing we can do', etc. Now I have been around the block a few times and know that when an a/c conks out, you open the doors wide and if like the manager said the extra door never opens for security, you improvise, think outside the box, station someone by said door for security, you get out extra fans from the back, whatever it takes, but you do not allow the temperature inside the store to run so high that when someone enters or exists the main sliding door there is a 90 degree "breeze" rushing in from the outside to alleviate the heat inside. Using your head and coming up with solutions befitting of a "manager" (LOL) is what is called Good Customer service. Pathetic! Will never shop here again, lost my business forever and will send off a message to Savers corporate...