The Wedding Ring Shop — Attraction in Honolulu

Updating original post from 1 star to 2 due to the sales manager reaching out to my husband and me separately by phone. She offered to work with us personally instead of Roarke, and she offered a discount/deal on the ring we wanted and had been trying to design with Roarke (still never got revised images and never ever got a quote). She said that the images and quote Roarke promised long ago was in her hand and she could send it over if we wanted to come back and work with her. We declined, as we do not feel this shop fits our needs. She did ask how they could improve and how to gain us back, which I appreciate. I would say, acknowledge your weaker points. If you’re solely a diamond shop, and someone wants another precious gem/stone, that’s fine, but don’t beat around the bush and lie (Roarke) and say you’ll make it work when your warranty does not extend to other gems (which if I did not scour the warranty paperwork, we would not have even known this. R told us here’s our warranty for your ring. When we asked, R had to go ask management and then told us oh, no, warranty is diamonds only and not anything else). It’s ok if you don’t know much about other gems; just admit you’re only a diamond shop. (Not a wedding ring shop as is named). Don’t lie. If we want one stone, don’t try to sell us another. Also, stick to your timelines. If you say you’ll have a quote by end of week, send it by end of week. If you say you’ll order example stones for cut/color that will be in within one week, but you never ordered them, even one month later, do it. If you say you’ll send CAD images by Tuesday, do it. I do acknowledge that the sales manager reached out to my husband and me separately. (it was a bit pushy/backpedaling that she kept trying multiple times in both conversations, to gain our business back even when we both separately declined multiple times including using the words “best to cut ties”). Thank you for reaching out. Would have been nice to be treated with this respect, urgency, and as a priority from day one, and not just after you lost our business.

Original comment: Unless you are buying a $$$$$ diamond, they do not treat you like a priority. Their warranty ONLY extends to diamonds. So if you want another type of precious stone, they will not give one care about you. Roarke slow rolled us the whole time, did not listen to what my husband or I wanted AT ALL. He blatantly lied to us multiple times. We wanted a specific gem type. He started to quote (never got the quote for any gem or ring!) us another one even after I specified that it would be the one we asked for. Nope. When I called him out on his lie, he could not answer as to why he did that. My husband asked for stone samples to be brought in to see sizes and cuts. Roarke said that the stones would be in within a week. One MONTH later, Roarke had never even ordered the sample stones my husband asked him to and which he told my husband that he did. Roarke Never stuck to time lines. Ever. And did not ever follow through on anything he said he would do. Always tried to upsell to a larger carat of the stone we did want and did not respect our wishes. Literally did not listen at all. Got details wrong multiple times. The gem lady upstairs was lovely and very nice. Ultimately we took our business elsewhere after months and still nothing, not even a quote, nothing from Roarke. Not even a quote!! No update image, nothing. Although a quote was promised to us multiple times, as is normal in a business like this to get a quote ahead of time. Avoid if you want anything other than an extremely pricey diamond. You will not be treated well or as a priority. If someone is spending this kind of cash on a hugely important step in life eg. an engagement/wedding ring, paying in total up front, one would expect to be treated well. Not the case here. 0/10. Avoid. Also, the hours are horrible for most adults who have jobs….and a drive into the heart of downtown during peak rush...

Our experience at the Wedding Ring Shop was amazing. We were a little nervous when we first parked because we didn't know how our ring shopping experience would go. It was only our second time browsing for engagement rings. When we first entered, we were delightfully greeted by the door man who showed us upstairs. It's a beautiful shop with such a positive energy. Shirley greeted us within seconds of seeing us. She got some contact information from us and then asked a few questions about what we were looking for. I told her I saw some ideas from the website and wanted to check those out but also wanted to just browse for a little. She showed us to the cases and gave us a few minutes to browse and soak it all in. Just as we finished looking at a few cases, she approached us with such warming vibes. I showed her a few ideas and she took us to the designers cases. I gave her a few style preferences and she started taking rings out and putting them on my fingers to get an idea of what I liked and didn't like. She stayed in the range of what I preferred but also gave us a few alternative options. It turned out that everything I thought I wanted, I didn't like. My boyfriend and I ended up loving the same exact ring as soon as she put it on my finger. I was stuck between two similar but different rings and she wasn't pushy about what I loved about them and what I didn't love about them. She did ask these questions however, to see if maybe she could combine some things to make it the perfect ring. After getting many angles of how the ring looked on my hand, we ended up deciding on the setting that I first loved. She gave me options of metal type, she sized my finger, showed us bands that could possible go with this ring and gave us an overall great experience. Later, she asked us our price range and had us sit near the diamond section as she chose diamonds that were beautiful and in our price range. She carefully explained the 4C's in a way both my boyfriend and I could understand. She gave us some smart shopper advice about the clarity, cuts and color. She found us a diamond that had much better qualities and carat than I expected we could get in our price range. We couldn't turn down a deal on a diamond like that so we ended up getting it. I was so excited but as we got to the money portion of the visit, we got a little nervous again. Shirley was great and explained some options for us, she even helped run a credit check to see if we qualified for a 12 month finance option. We ended up not qualifying because my boyfriend and I didn't have enough credit, however, she gave us life advice on how to build credit responsibly. We felt she truly cared about us and not just about the sale. We never once felt judged about our age, because we are so young, about our financial issues, about our price range or what we loved about certain diamonds and settings. She made us feel comfortable the whole time. She was very patient and always explained things very well to us. Most importantly to me, she never once pressured us into anything. I never felt uncomfortable or like I had to say yes to something I didn't actually want to say yes to. I also loved the fact that she made my boyfriend feel included in every way, if your partner is like mine, and isn't too thrilled about spending the day looking at rings, shopping and figuring out money, The Wedding Ring shop is the place for you. Overall, I am so pleased with the experience we had. The jewelry options they have are phenomenal, the customer service is excellent and so much more. I am so excited for my engagement ring to arrive in 4-6 weeks. Thank you for everything Shirley!! We will definitely be coming back...

I didn’t know where to start when it came time to buying an engagement ring. All I know is the cut of diamond my girlfriend likes. but it did change back and forth between 2 different ones and I just kept note of it. I was taking to my friend a few months ago and he mentioned that he went ring shopping with his girlfriend. That gave me an idea to do the same. But I was pretty hesitant as I wasn’t sure if this was common. One day back in April, I told my girlfriend that we had one more stop to go to before heading home. And I just pulled up to The Wedding Ring Shop, and she was surprised and curious as to why. I told her to check out some rings and also because I didn’t know exactly what she would like since she liked 2 different cuts lol. We were greeted by someone at the desk in front of the show room and she was very friendly, and offered drinks. After waiting a bit, we were met by Steph, the floor manager. She was also so friendly and sweet and offered drinks as well. I was really nervous but she assured me that this wouldn’t be as hard as I thought it was. She also said that it is really common nowadays for couples to go ring shopping. And she was right since there were other couples in the store. I mentioned to Steph that my girlfriend has had 2 different preferences of cuts over the years, a princess cut and a round cut. Steph was very helpful, asking questions so she can find what’s best. She showed us something in between the 2 cuts that my girlfriend may like, and it was called a cushion cut. I was amazed as it was perfect and exactly what I was looking for and my girlfriend loved it! She also showed us different bands and we found the perfect one! We liked 2 diamonds, but it had to get shipped here and would take about a month, which we were fine with. After a month has gone by, I got an update from Steph that it was delayed. Her office felt really bad about the delay and said that they would give us a special offer for another diamond that was higher in price and a little better. Me and my girlfriend went to check it out the next day and we decided that we liked this better than the 2 we originally reserved (even though we haven’t seen it yet). And with the special pricing, it was still within my budget range, so we were fully set on it. Steph did update me yesterday that the 2 delayed diamonds came in and I went in by myself to take a look and see how they compared to the one that was decided. All 3 were great but to make things easier, Steph asked if there was 1 out of the 3 that you can tell aren’t as great as the other 2. And there was one, to which she also had the same choice. When it came down to 2, it was a bit harder, but after some further examinations I was still set on the diamond that my girlfriend and I decided as the proportions looked better. I just want to say thank you so much to Steph and The Wedding Ring Shop team! She really made this process so easy and smooth! Amazing experience with not just helping you find the perfect ring but Steph really was personable and wanted to get to know you. I believe that’s what makes a great experience, just making a connection. I am very happy and cannot wait to see the final ring in person, and also am looking forward to when I do pop...