Game X Change — Attraction in Huntsville

They have some amazing games here ranging from Atari 2600 to more recent releases and even some harder to find Rock Band peripherals. I even found some games that I'd been looking for and my brother even had a good find for a reasonable price.

The reason why I'm giving this particular store one star, however, is how we were treated by the staff. Upon walking into the store and as we were browsing, we overheard either the owner, manager on duty, or just an employee, tell all the other employees to keep their eyes on "the Mexicans that just walked into the store". Now I know she meant to whisper it so we couldn't hear (at least I hope she didn't mean to say it as loud as she did), but we heard her loud and clear and instantly knew we weren't welcome in the store. We had been driving back home to Houston from visiting family further up north and ate across the street for lunch, so we were hoping to stretch our legs and maybe pick something up. But what we didn't expect was to be racially profiled. There's no excusing this behavior and even if they didn't say our race out loud, everyone else was wearing hoodies and hats because it was rainy and 40 degrees outside.

Last time I checked, it was 2018 still. Not 1918. The good thing about living in the present is that Amazon exists, which is a choice I'd rather pick than visiting this sad excuse of a store. Maybe try training your employees not to racially profile...

Games and merchandise go through absolutely no quality control which would be no more than an inconvenience if it weren't for the policy of no cash back on purchases FOR ANY REASON, REALLY GUYS?!?! I bought a video game and it would not work at all, could not even get the menu to come up, I returned it for an exchange because that is the game I wanted, but that copy, the broken one, was the only one they had. Clearly I deserve a full refund. I called GameStop down the street and was told they have a copy so I wanted my money back so that I could get the game and GameXchange policy was to never give cash back no matter what. My only option was to be forced to buy something I didn't want or wait a week or so to see if one of the other stores just happened to have it. I decided it wasn't worth the wait just to risk that, that get might not work either. Have been a gamer for years and a faithful customer to them up until this point, it's a shame you lose me forever over such a rediculous policy. GameStop will refund your purchase for any reason at all within the first 7 days, I'd highly recommend them I mean why take the risk with GameXchange...it just...

We usually have a great experience at this location, the staff is always in such a great mood, and always asks if we need help with anything. Today was the complete opposite. Typically we go in spending money, whereas today we were selling, and my husband has never felt so rushed and dismissed the way that he was today. I don’t know what her name was but she was shorter and blonde, and this is around 1:45 on 01/15/22. She was rude and rushing him the entire time, and was sarcastic with him when he said something about her customer service. He was given very little time to make a decision on whether or not he was going to sell the equipment and decided to push another customer in front of him before he could even make a decision (mind you it was not busy at all!). Usually I would call and say something but this was definitely review worthy. Hopefully they continue to hire fun and friendly people rather than people who obviously do not want...