Falcon All City Driving School — Attraction in Jersey City

I am writing this review so that others are aware ahead of using this company. To be fair, my experience was not ALL BAD however there were a number of challenges I would want to warn future customers of so they are informed ahead of making a decision to use this company.

Positive: I am an adult, learning how to drive. The instructors I had for both of my lessons, Tim and Dino were kind, patient and respectful. When taking my driving test I was prepared and I credit this preparedness to both of them. They were on time for pick up and ensured I was comfortable when driving around Jersey City while practicing.

Negative: The Office Staff are constantly changing appointment times, require you to send money over Zelle which is nerve wracking when you have never worked with a company before and are NOT flexible with appointment times. If you make an appointment, BE SURE you can make it otherwise you will loose your money even if there is a tropical storm.

Cars are dirty

Day of the driving test my average experience thus far took a turn. When I was picked up at my house by an instructor I had not previously met there was another student in the car. I had requested a lesson before my test. Instead of receiving a dedicated lesson I was required to drive around Jersey City to drop off and pick up other students who would be going to the driving test in Lodi at the same time. I WAS NEVER ADVISED that I would be going with OTHER STUDENTS, and especially not the fact that my lesson would be driving around Journal Square during rush hour traffic. For the parallel parking practice he pulled down a random road, let me do it once meanwhile both the other students in the car were complaining about how they would be late to their respective appointments. If I were the other students, I would have been extremely uncomfortable being driven around by an amateur driver that did not have their license.

When we arrive at the testing site, I was the third to go. Both of the students before me FAILED quickly one running over the cones to the back and another in the front during the parallel parking. Once I passed my test the personnel at the DMV facility told me to go inside and processes my paperwork. At this stage, the Falcon Driving Staff told me he would not wait for me to process my paperwork and would leave me at the DMV if I choose to process my paperwork. According to the office staff, this is common practice and 'they did not have time to lecture me' when I booked the appointment. I then had to Uber home, over 45 mins. Just know this when booking, if you do not process your paperwork that day you will need a subsequent appointment/visit to a DMV.

Be informed when using...

Terribly unprofessional, the lady who picks up the phone is quite simply rude. It is impossible to work with these people. I wrote a review a month back calling them out and giving them a one star. Then some guy called me who said he is the owner of the business, and was yelling at me saying "YOU'RE A KEYBOARD WARRIOR" blah blah blah", again the rudeness and the threat for writing a review. He then apologized and requested me to delete the review and work with them again. I thought I'll give them another chance, and setup some more classes with them. I had the same terrible experience again, and decided to go with another school. These are some of the problems I faced with working with this school: This place is a TOTAL SCAM, you can't rely on them for anything and they're rude and unprofessional. They can cancel your class last minute, I've had the lady calling me 15 mins before my class, and saying they would need to cancel it and she said you need to book another appointment and then hung up. When I called them up requesting to book an appointment, she simply said next appointment is after 3 weeks. Imagine that? You cannot rely on them for anything. Dino is good, which is why I'm giving them a 2 star instead of one. Once they said again 10mins before my class that Dino cannot come and instead another driver came. The driver DIDN'T know much english at all. It was IMPOSSIBLE to work with them. And after that I thought I've had enough of them, and cancelled my future classes and went with another school which was far better than these people. There are some really good schools in the area, and my advice to anyone starting learning to drive would be to go with some other school than with these folks. Another note: This time if these folks call me to yell/ threaten me for writing a review, I'm going to call the...

I asked for a female driver because I feel more comfortable with a female teacher. It turns out that she wants you to buy coffee for her. At first I thought she was kidding, but she said it three times be like “so you are not going to buy me a coffee”? I don’t want to buy coffee for a person I just met and who was late 20 minutes for me class. So I said no. To be honest, if this was a happy experience I could totally buy a coffee for her, but not in this forced way which makes me feel very uncomfortable. When I called the manager’s number to talk about this, a lady picked up and said “ok so next time no female drivers.” Her statement frustrates me, and I told her that it’s not about the sex identity. Overall this experience was frustrating.

update: the manager of this driving school called me to address this one star review. First, He said that the coffee issue was “my own misunderstanding.” If the lady ever said once she will give me money after this, I won’t misunderstand at all. In our whole driving she never mentioned it, so how am I supposed to know? Second, about the time. I called in this morning about 8am and was scheduled for 1pm. About 8:40am they called in saying that I could do 9am. So I said ok. But when I went downstairs the driver has not yet arrived. And until about 9:20am the driver called me. During this period no one called me, and I was the one standing in cold wind trying to call the driving school. Overall, this call from the manager wasn’t intended to solve my problem, but to accuse me for “intending to leave 1-star review”. If you really are a long history school, then you should take customer opinion more seriously. And I am not trying to get a right or wrong here, just saying my feelings, so there is no point of arguing with...